{"id":2275841,"url":"https://alion.io/job/bright-security-technical-support-specialist","title":"Technical Support Specialist","company":{"id":36212,"name":"Bright Security","domain":"brightsec.com","url":"https://alion.io/company/bright-security","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":["BA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Swagger","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T09:16:53Z","employer_posted_date":null,"last_verified_at":"2026-10-11T09:16:53Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"NewsletterPrijavite se na newsletter i primajte najnovije oglase direktno na email. Backend DeveloperFrontend DeveloperFull Stack DeveloperQA guruDizajnerMarketingMenadzmentPrijavi seLokacijaRemoteSarajevoBanja LukaTuzlaZenicaMostarDobojIskustvoJuniorMediorSeniorPozicijaFront-End DeveloperBack-End DeveloperFull Stack DeveloperDesignQuality AssuranceMarketingManagementTip poslaPuno radno vrijemePola radnog vremenaPraksaKontakt[email protected]Kontakt forma© 2026 Dzobs.comBlogTimUsloviPrivatnostFAQ Technical Support Specialist - Bright | Dzobs.com Technical Support SpecialistBrightRemoteJunior, Medior, SeniorPuno radno vrijemeCI/CDCloudGitJenkinsLinuxDevOpsO kompanijiBright Security is a rapidly growing global SaaS B2B company tackling some of the biggest challenges in Application Security. Bright’s enterprise-grade, dev-centric Dynamic Application Security Testing (DAST) platform provides comprehensive application testing from development to production and cloud, offering detailed vulnerability proof and remediation guidelines throughout the SDLC. Our solution accelerates issue awareness remediation from a 12-week average to same-day discovery.\n\nOpis poslaBright’s product is the first of its kind to integrate DAST testing into unit tests, integrating into CI/CD pipelines, and various educational programs designed for developers to adapt an ‘early and often’ posture when it comes to testing for security vulnerabilities. With the Bright engine’s stellar technical and business logic, minimal false positives, and developer-centric design, there is no need for manual validation of security findings, removing costly and time consuming human bottlenecks that cripple rapid releases and drain dev team’s limited security resources.\nSphere of operation: Application Security Testing\nPosition\nWe seek dedicated and proactive Technical Support Specialist to be the first point of contact for our customers, providing essential technical support and ensuring a seamless user experience with our DAST (Dynamic Application Security) solution.\nYou’ll have a unique opportunity to work with cutting-edge technologies and assist the world’s biggest enterprises with testing their applications.\nTeam\nIn this role, you will join Bright’s Technical Support Team within the Customer Success and Support department. As a Technical Support Specialist, you will handle incoming Tier 1-2 support calls from customers across North America and the EMEA regions, resolving technical issues within your scope of expertise.\nJob functionsServe as the initial point of contact for customers seeking technical assistance via various channels\n\nDiagnose and resolve technical issues related to our DAST product, ensuring timely and effective solutions.\n\nTrack and manage support tickets, ensuring accurate and timely updates are provided to customers.\n\nMaintain detailed records of customer interactions, technical issues, and resolutions in our support database.\n\nIdentify and escalate complex issues to higher-level support or specialized teams as necessary.\n\nContribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.\n\nGather and relay customer feedback to the product and development teams to help improve our offerings.\n\nKvalifikacijeHard skills1-2 years of experience in IT, DevOps, Networking or similar technical support roles; comfortable working in Windows, Linux, APIs and CLI services/commands.\n\nKnowledge of Linux and Microsoft Windows in Enterprise environments.\n\nOptional understanding and knowledge of common types of application layer vulnerabilities, Firewalls, and Security products.\n\nOptional knowledge of SDLC, OpenAPI/Swagger, CI/CD platforms (Jenkins, GitHub etc), Cloud technologies, applications development, applications security, and vulnerabilities.\n\nSoft SkillsExcellent communication skills in English. An ability to influence, persuade, and motivate people at every level and every function to partner with you on solving problems.\n\nStrong ability to work with enterprise customers, handle their expectations, and solve and/or escalate problems.\n\nAbility to work with customers and teams across time zones including the US, EMEA and other parts of the world.\n\nDodatne informacijeWhat we offerInteresting, technical, and challenging assignments with abundant international professional experience\n\nCompetitive compensation.\n\nOpportunities for professional growth and advancement.\n\nAbility to interact with some of the largest global organizations as customers.\n\nA diverse and inclusive workplace. Bright is an equal opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.","description_format":"text","description_chars":4701,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Bosnia and Herzegovina","iso":"BA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Application Security","DevSecOps","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-11T09:16:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/bright-security-technical-support-specialist","json_url":"https://alion.io/job/bright-security-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T03:48:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36212},"rest":"https://alion.io/mcp/rest/get_company?id=36212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbright-security-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbright-security-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbright-security-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bright-security-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbright-security-technical-support-specialist"}]}