{"id":2474857,"url":"https://alion.io/job/brightedge-it-support-specialist","title":"IT Support Specialist","company":{"id":668957,"name":"BrightEdge","domain":"brightedge.com","url":"https://alion.io/company/brightedge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":66,"open_postings":25,"ghost_share":0.48,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":287,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-13T18:01:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T15:44:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Shape the future of Search.\nAbout BrightEdge\nBrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.\nWhat sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.\nAbout the Role\nThis role requires reliable transportation and ability to commute from our San Mateo Office to our Data Center in the San Jose area as needed.\nWe are seeking an IT Support Specialist to provide hands-on technical support, troubleshoot hardware and software issues, and ensure reliable day-to-day IT operations. This role will split time between our San Mateo headquarters and our data center in the San Jose area, supporting employees, IT infrastructure, and equipment across both locations. Responsibilities include supporting Windows and macOS environments, Microsoft 365 applications, user accounts, network connectivity, endpoint security, and IT asset management. The ideal candidate is a proactive problem-solver with strong technical, communication, and customer service skills who is comfortable working in both an office and data center environment.\nHow You'll Spend Your Time:\nEnd-User Support: Provide technical support for Windows and macOS computers, applications, printers, and peripherals.\n\nMicrosoft 365 Support: Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.\n\nTicket Management: Track support requests, document troubleshooting steps, and escalate issues as needed.\n\nEmployee Lifecycle Support: Manage onboarding and offboarding, including device setup, account access, and equipment recovery.\n\nAccount & Access Management: Support user accounts, permissions, MFA, and password resets.\n\nNetwork Troubleshooting: Resolve basic connectivity issues involving Wi-Fi and VPN.\n\nIT Asset Management: Maintain equipment inventories and technical documentation.\n\nEndpoint Security: Follow security protocols and assist with Microsoft Defender for Endpoint updates and patching.\n\nWe're Excited About You if You Have:\nIT Support Experience: 2+ years in IT support, help desk, or desktop support.\n\nTechnical Proficiency: Hands-on experience supporting Windows, macOS, and Microsoft 365.\n\nIdentity & Access Management: Familiarity with Active Directory or Microsoft Entra ID.\n\nNetworking & Security: Basic understanding of network connectivity and endpoint security.\n\nTicketing Systems: Experience with support platforms such as Zendesk.\n\nCommunication & Troubleshooting: Strong problem-solving, customer service, and communication skills.\n\nTime Management: Ability to prioritize requests, work independently, and collaborate across teams.\n\nEducation: Associate degree in IT or a related field, or equivalent practical experience.\n\nPhysical Requirements: Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment.\nBonus Points if You Have:\nEndpoint Management: 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