{"id":3242923,"url":"https://alion.io/job/brightli-centralized-scheduling-representative-call-center","title":"Centralized Scheduling Representative (Call Center)","company":{"id":4513175,"name":"Brightli","domain":"brightli.org","url":"https://alion.io/company/brightli","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-08T22:17:45Z","board_verified":false,"closed_at":"2026-11-08T22:17:45Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Job Description:\nJob Title: Centralized Scheduling Representative (Call Center)\nLocation: Springfield, MO\nDepartment: Centralized Scheduling\nEmployment Type: Full-time\nJob Summary:\nEmbark on a rewarding career journey as a Centralized Scheduling Representative, where your exceptional customer service skills will leave an indelible mark on every client interaction. As the initial point of contact, your warm and professional demeanor will set the tone for an exceptional experience, fostering trust and confidence in our organization's commitment to exceptional care.\nIn this pivotal role, you will seamlessly navigate scheduling and coordination tasks, ensuring each client receives prompt and personalized attention. Your ability to multitask and maintain composure under pressure will be instrumental in delivering a seamless and compassionate experience for those seeking our services.\nThe Centralized Scheduling Representative position offers...\nAll-Inclusive Employee Benefits Package - A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more\nTelemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefits\nEmployee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost\nPaid Time Off - 29 days per year including vacation & holiday pay\nPremier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.\nProfessional Growth Pathways - Abundant prospects for upward mobility and advancement, fostered by a promotion-from-withinphilosophy\nWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement\nKey Responsibilities:\nAnswer all Referral Office calls; disburse calls to appropriate staff as needed.\nScreen all customer contacts for service needs, including crisis situations, and process calls accordingly.\nSchedule customers for their first-time appointments for Outpatient and Psychiatric Services.\nCheck availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.\nPerform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.\nUtilize various websites and software systems to verify client insurance eligibility and referral sources.\nAdhere to HIPAA guidelines at all times when dealing with customers and co-workers.\nEducation and/or Experience Qualifications:\nHigh School Diploma or GED\nPrior customer service, call center, or medical scheduling experience\nExcellent written and verbal communication skills\nExcellent organizational skills\nProficient in computer skills\nAbility to work independently and follow directions\nExcellent typing skills\nCapable of establishing effective relationships via telephone and in-person\nAdditional Qualifications:\nFriendly and customer-focused mindset\nAbility to multitask and maintain composure under pressure\nStrong attention to detail and accuracy\nWillingness to learn and adaptability\n\nPosition Perks & Benefits:\nPaid time off: full-time employees receive an attractive time off package to balance your work and personal life\nEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & more\nTop-notch training: initial, ongoing, comprehensive, and supportive\nCareer mobility: advancement opportunities/promotingfrom within\nWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.\n\nBrightli is on a Mission:\nA mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.\nAs a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.\nWe are an Equal Employment Opportunity Employer.\nBurrell Behavioral Health is a Smoke and Tobacco Free Workplace.","description_format":"text","description_chars":5010,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychotherapy & Counseling","Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-25T17:37:28Z"},{"event":"close","at":"2026-11-08T22:17:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/brightli-centralized-scheduling-representative-call-center","json_url":"https://alion.io/job/brightli-centralized-scheduling-representative-call-center.json","meta":{"generated_at":"2026-11-09T05:41:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4513175},"rest":"https://alion.io/mcp/rest/get_company?id=4513175"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightli-centralized-scheduling-representative-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightli-centralized-scheduling-representative-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightli-centralized-scheduling-representative-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightli-centralized-scheduling-representative-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightli-centralized-scheduling-representative-call-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3242923}},{"tool":"search_jobs","arguments":{"company":"brightli.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3242923},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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