{"id":3947423,"url":"https://alion.io/job/brightli-salesforce-application-support-analyst","title":"Salesforce Application Support Analyst","company":{"id":4513175,"name":"Brightli","domain":"brightli.org","url":"https://alion.io/company/brightli","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T22:17:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nJob Title: Salesforce Application Support Analyst\nLocation: Springfield, Missouri, On-site\nDepartment: Information Technology\nEmployment Type: Full-time\n.\nJob Summary:\nJoin our compassionate, collaborative Information Technology team as a Salesforce Application Support Analyst. In this role, you will help maintain a reliable Salesforce-based application integrated with our Electronic Health Record system by supporting users, resolving issues, completing routine configuration, testing changes, and coordinating with business and technical partners. This is an ideal opportunity for an analytical, service-focused professional who enjoys improving application performance and helping teams use technology effectively in support of quality care and operations.\n.\nThis position offers…\nEmployee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost\nMileage Reimbursement - Company paid for work functions requiring travel\nEmployee Discounts - Hotels, Theme Parks & Attractions, College Tuition\nWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce\nAdditional Perks & Benefits - Scroll down to bottom of this post to learn more\n.\nKey Responsibilities:\nProvide responsive, day-to-day functional and technical support for users of the Salesforce-based application.\nInvestigate incidents, service requests, and application questions to determine whether issues involve Salesforce configuration, application data, user access, workflows, the EHR, or system integrations.\nResolve issues within the scope of the role and coordinate with EHR, integration, infrastructure, development, vendor, and other technical resources when escalation is needed.\nConfigure and maintain Salesforce fields, forms, page layouts, picklists, validation rules, user accounts, roles, permissions, and other declarative application components.\nImplement minor enhancements using standard Salesforce configuration tools while evaluating potential impacts to existing functionality, workflows, data, and integrations.\nTranslate straightforward business requirements into effective Salesforce configuration changes that support operational needs.\nConfigure and test changes in appropriate non-production environments before implementation.\nDevelop and execute test scenarios for configuration changes, defect corrections, upgrades, and enhancements, including regression and post-implementation testing.\nCoordinate user acceptance testing with business stakeholders and support production deployments in accordance with established change- and release-management processes.\nBuild a working understanding of the data and workflows exchanged among Salesforce, the EHR, and other integrated systems.\nCollaborate with EHR application analysts and integration teams to troubleshoot interface and data-exchange issues.\nRecognize requests involving custom development, APIs, integration architecture, complex data architecture, or major platform redesigns and engage the appropriate technical resources or vendors.\nCommunicate application issues, planned changes, outages, and resolutions clearly to users and stakeholders.\nGuide users on application functionality and appropriate system use, developing job aids and other user-facing resources as needed.\nDocument application configurations, changes, known issues, resolutions, and troubleshooting procedures.\nAnalyze support trends and recommend opportunities to improve application configuration, user education, and business processes.\nParticipate in meetings with business stakeholders, application teams, Information Technology partners, and external vendors.\n.\nEducation, Experience, and/or Credential Qualifications:\nAssociate or bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Healthcare Information Technology, or a related field; an equivalent combination of education and relevant experience may be considered.\nTwo or more years of experience supporting, administering, or configuring enterprise business applications.\nExperience with Salesforce administration, declarative configuration, or application support.\nExperience troubleshooting application issues and collaborating with end users to identify and resolve problems.\nExperience testing applications and documenting system configurations and changes.\nGeneral understanding of integrated enterprise applications and data exchange between systems.\nStrong analytical, problem-solving, written communication, and verbal communication skills.\nAbility to work independently and collaborate effectively with business users, technical teams, and external partners.\n.\nAdditional Qualifications:\nSalesforce Certified Administrator certification is preferred.\nExperience supporting Salesforce applications in a healthcare environment is preferred.\nExperience supporting applications integrated with an Electronic Health Record or another healthcare information system is preferred.\nFamiliarity with healthcare workflows, terminology, and information systems is preferred.\nExperience supporting and troubleshooting integrations, interfaces, APIs, or integration platforms is preferred.\nExperience with formal incident, problem, change, and release-management processes is preferred.\nExperience using an IT service-management or ticketing system is preferred.\nDemonstrated knowledge of Salesforce objects, fields, forms, page layouts, picklists, validation rules, permissions, and other declarative configuration capabilities.\nAbility to distinguish among application configuration, data, integration, access, and user-workflow issues.\nAbility to evaluate the downstream impact of application changes and coordinate resolution across multiple technical teams.\nStrong attention to detail when configuring and testing production applications.\nAbility to prioritize multiple support requests and maintenance activities while communicating technical information clearly to non-technical users.\nAbility to develop and maintain clear technical documentation, support procedures, and user-facing materials.\nAbility to recognize and appropriately escalate requests involving Salesforce architecture, custom Apex or Lightning development, API development, integration architecture, complex data architecture, major implementations, or enterprise platform strategy.\n.\nPhysical Requirements\nWork is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position requires routine use of office, clinical, or electronic systems and equipment and may involve prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work and may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.\n\nPosition Perks & Benefits:\nPaid time off: full-time employees receive an attractive time off package to balance your work and personal life\nEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & more\nTop-notch training: initial, ongoing, comprehensive, and supportive\nCareer mobility: advancement opportunities/promotingfrom within\nWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness\n\nBrightli is on a Mission:\nA mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.\nAs a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.\nWe are an Equal Employment Opportunity Employer.\nBrightli is a Smoke and Tobacco Free Workplace.","description_format":"text","description_chars":8755,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-11-08T22:17:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-09T00:07:36Z"},"pay":null,"html_url":"https://alion.io/job/brightli-salesforce-application-support-analyst","json_url":"https://alion.io/job/brightli-salesforce-application-support-analyst.json","meta":{"generated_at":"2026-11-09T00:07:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4513175},"rest":"https://alion.io/mcp/rest/get_company?id=4513175"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightli-salesforce-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightli-salesforce-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightli-salesforce-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightli-salesforce-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightli-salesforce-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947423}},{"tool":"search_jobs","arguments":{"company":"brightli.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947423},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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