{"id":2415888,"url":"https://alion.io/job/brightlocal-customer-support-executive-night-shift","title":"Customer Support Executive (Night Shift)","company":{"id":1755873,"name":"BrightLocal","domain":"brightlocal.com","url":"https://alion.io/company/brightlocal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valencia, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T23:40:26Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T02:30:40Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Employee is expected to perform the following primary duties and responsibilities, including but not limited to:\nCore Responsibilities\nWorking to SLAs and KPIs when dealing with customers.\nOperationally assist in customer support strategies and projects day-to-day, and provide varied support as and when needed to colleagues in the support team.\nBuild strong relationships and deliver exceptional service to existing customers to ensure they get value from BrightLocal.\nRespond to and resolve customer tickets and live chats accurately and within SLA, triaging to the right team where needed.\nConduct pre-booked video calls with customers to resolve issues and walk them through the platform.\nSuggest & implement improvements to processes under your control.\nPerform assigned tasks accurately, efficiently, and within agreed timelines.\nDeliver outputs that meet the Company’s quality and performance standards.\nCollaborate with team members, seniors, or higher roles in a professional manner.\nFollow lawful and reasonable instructions from management.\nUse Company tools, systems, and resources responsibly and for work purposes only.\nRole-Specific Tasks\nKindly refer to this document for the role-specific tasks.\nThe Company may reasonably modify or assign related duties consistent with the role, business needs, and the Employee’s qualifications. As the business evolves, this may include, but is not limited to, new support channels (such as phone or video calls), new tools and systems, and changes to processes.","description_format":"text","description_chars":1521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Sales & Marketing","Search Engine Optimization (SEO)"],"lifecycle":[{"event":"open","at":"2026-10-13T03:22:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/brightlocal-customer-support-executive-night-shift","json_url":"https://alion.io/job/brightlocal-customer-support-executive-night-shift.json","meta":{"generated_at":"2026-10-28T02:54:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755873},"rest":"https://alion.io/mcp/rest/get_company?id=1755873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightlocal-customer-support-executive-night-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightlocal-customer-support-executive-night-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightlocal-customer-support-executive-night-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightlocal-customer-support-executive-night-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightlocal-customer-support-executive-night-shift"}]}