{"id":566129,"url":"https://alion.io/job/brightpoint-application-support-analyst","title":"Application Support Analyst","company":{"id":291521,"name":"BrightPoint","domain":"brightpoint.bg","url":"https://alion.io/company/brightpoint-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":40,"open_postings":20,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Nagios","optional":false},{"name":"Opsgenie","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2024-08-13T07:01:16Z","employer_posted_date":"2024-08-13","last_verified_at":"2026-11-04T03:53:04Z","board_verified":true,"closed_at":null,"days_open":813,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":812},"description":"Our client is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customization.\nThey are currently seeking an Application Support Analyst to join their Order Management System (OMS) team. This team covers order generation all the way through to execution and back-office settlement. The role will support the investment management teams and their investment tools, as well as middle and back-office users with their business applications. You will be exposed to first line support, troubleshooting any issues following established procedures and escalating where necessary.\nJob Responsibilities\nProvide technical and business support to portfolio managers, execution traders and support functions.\nFirst line application support for business systems with escalation to software development team, infrastructure technology teams, end users or third parties as appropriate.\nRecord and take ownership of issues using Zendesk, ServiceNow or Jira system and follow through to successful resolution.\nIncident and problem management, including input to post-incident reviews and resolution of follow up tasks.\nMonitor hardware, applications and systems across the business using tools such as OpsGenie & Check MK (Nagios).\nUser administration and training.\nTest, perform and implement system changes to production on behalf of the development team, resolve technical queries and triage to specialist where appropriate.\nEnsure that all procedures and policies are up to date in the knowledge base and available for use by all team members.\nJob Requirements\nStrong academic background in computer science, or another quantitative discipline.\nUnderstanding of Windows Operating Systems and SQL Server.\nExperience writing SQL queries is desirable.\nStrong written and oral communication skills in English.\nAbility to meet deadlines and prioritise workload to meet the needs of the business.\nAbility to manage and develop relationships with business teams and technologists.\nAbility to effectively and timely communicate technical information to non-technical stakeholders.\nAbility to quickly gain understanding and expertise in new technologies, systems business processes and work independently to research and resolve issues.\nEnthusiastic team player with excellent attention to detail.\nStrong desire to develop and deliver, with a keen desire to 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