{"id":566125,"url":"https://alion.io/job/brightpoint-support-engineer","title":"Support Engineer","company":{"id":291521,"name":"BrightPoint","domain":"brightpoint.bg","url":"https://alion.io/company/brightpoint-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":40,"open_postings":20,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Git","optional":false},{"name":"Kubernetes","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"CI/CD","optional":true},{"name":"GitHub","optional":true},{"name":"OpenTelemetry","optional":true}],"status":"live","first_seen_at":"2024-06-20T08:43:46Z","employer_posted_date":"2024-06-20","last_verified_at":"2026-11-03T13:13:06Z","board_verified":true,"closed_at":null,"days_open":866,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":865},"description":"Our client is an active investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customisation.\nThey are currently looking to hire a Support Engineer who will work on supporting users to get the most out of an open-sourced client-side database. You will be working with users in production and development to troubleshoot issues, and will also get involved with SRE (Site Reliability Engineer) work using industry standard tools like Kubernetes, Terraform & Prometheus. The role will also include scope to improve the firm’s k8s deployments, observability and alerting.\nYou might be interested in this role if:\nYou enjoy supporting users in real-time on high impact work.\nYou are interested in developing your skills to include deployment and monitoring of production systems at scale.\n\nYou have an unwavering passion for, and focus on, high availability systems, engineering excellence, and productivity.\nYou enjoy thinking through and building monitoring and alerting tooling for high availability systems.\nYou’ve worked to automate and remove repetitive and manual tasks because inefficiency is one of your least favorite things.\nYou love to work under your own initiative to deliver user facing tooling, monitoring frameworks and automation.\nJob Requirements\nExperience providing development support to users and production support for systems.\nStrong interpersonal skills and aptitude to interact with many different areas of business\nBasic programming in Python or C++\nKnowledge of Git\nDesirable\nFamiliarity with continuous integration practices and experience with GitHub CI/CD actions for automating testing and deployment processes.\nSRE Experience\nExperience developing systems using any of the following tools: Kubernetes, Prometheus, OpenTelemetry","description_format":"text","description_chars":1954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-09T09:37:35Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.054,"p_room":0.28,"age_days":865,"expected_fill_days":24,"reasons":["conf:7","agency","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/brightpoint-support-engineer","json_url":"https://alion.io/job/brightpoint-support-engineer.json","meta":{"generated_at":"2026-11-03T18:29:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":176,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":291521},"rest":"https://alion.io/mcp/rest/get_company?id=291521"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightpoint-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightpoint-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightpoint-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightpoint-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightpoint-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":566125}},{"tool":"search_jobs","arguments":{"company":"brightpoint.bg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":566125},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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