{"id":1413195,"url":"https://alion.io/job/brightree-customer-success-manager","title":"Customer Success Manager","company":{"id":3137130,"name":"Brightree","domain":"brightree.com","url":"https://alion.io/company/brightree-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peachtree Corners, United States","Bloomington, United States","Oklahoma City, United States","Kansas City, United States","Kansas City, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:43:56Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T07:28:35Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Help customers unlock more value from every patient interaction.\nJoin Brightree as a Customer Success Manager and become a trusted advisor to healthcare providers who rely on our solutions to streamline operations and focus on delivering exceptional patient care. In this role, you'll partner with customer leaders to understand their business goals, identify opportunities for improvement, and help drive measurable outcomes through effective adoption of Brightree products and services. Your expertise in HME operations, process improvement, and customer engagement will directly influence customer success, retention, and long-term growth while supporting our mission to change 500 million lives by 2030.\nWhat You'll Do\nPartner with executive stakeholders to align business goals, define success strategies, and ensure customers achieve meaningful value from Brightree solutions.\nMonitor customer performance and risk indicators, proactively addressing challenges to improve retention and customer outcomes.\nManage multiple customer relationships simultaneously, driving projects, communication, and action plans that support long-term success.\nIdentify opportunities to expand product adoption and align additional solutions with customer business objectives.\nLead quarterly and annual business reviews that provide strategic insights, actionable recommendations, and measurable value.\nAssess operational workflows and system utilization to recommend improvements that increase efficiency, ROI, and overall adoption.\nFacilitate customer working sessions to gather business and technical requirements that support enhanced functionality and business performance.\nResearch, troubleshoot, and resolve customer questions and complex issues through effective collaboration and problem-solving.\nStay current on industry trends, regulatory updates, and Brightree product capabilities to provide relevant guidance and best practices.\nIdentify customer risks early and appropriately escalate barriers to ensure strong customer engagement and successful outcomes.\nWhat You Bring\nExperience in HME and/or Home Infusion operations management.\nExperience driving business process improvement and operational efficiency initiatives.\nHands-on experience using the Brightree Business Management Solution.\nAbility to build relationships with customer leaders and communicate strategic recommendations with confidence and credibility.\nStrong consultative, presentation, and communication skills.\nExperience with software implementations, workflow analysis, and process optimization.\nUnderstanding of medical insurance billing and reimbursement processes involving providers, patients, and insurance carriers.\nStrong problem-solving, conflict resolution, active listening, and organizational skills.\nAbility to manage multiple priorities in a fast-paced, collaborative environment.\nProficiency with Microsoft Excel, Word, PowerPoint, and Outlook.\nBachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent financial and business acumen.\nAbility to travel domestically up to 20-30%.\nNice to Have\nExperience in a Customer Success or Account Management role supporting strategic customer relationships.\nExperience managing and resolving customer escalations for large, regional, or multi-product accounts.\nInfusion pharmacy experience.\nExperience using Gainsight.\nDemonstrated success leading organizational or operational change initiatives.\nWhat Sets You Apart\nStrategic Thinker - You connect day-to-day activities with broader business outcomes and customer goals.\nCustomer Advocate - You build trust through accountability, responsiveness, and a genuine commitment to customer success.\nProactive Problem Solver - You identify risks early and take action before they become larger issues.\nRelationship Builder - You create strong partnerships across different stakeholder groups and levels of an organization.\nOwnership Mentality - You take responsibility for outcomes and follow through on commitments.\nContinuous Improvement Focus - You look for better ways of working and help customers realize greater value over time.\nWhy Join ResMed\nAt ResMed, our mission is to help people live healthier, higher-quality lives through innovative healthcare technology. As part of Brightree, you'll work with organizations that provide critical care and services to patients every day. Your work will directly help customers improve operational performance, increase efficiency, and focus more of their time on patient care. You'll join a collaborative team that values expertise, customer impact, and continuous improvement while helping advance our goal of changing 500 million lives by 2030.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.","description_format":"text","description_chars":5204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmacies","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-09-28T19:43:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 4","filings_12m":4,"filings_prev_12m":8,"green_card_filings_12m":4,"median_offered_wage_usd":140000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["conf:17","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/brightree-customer-success-manager","json_url":"https://alion.io/job/brightree-customer-success-manager.json","meta":{"generated_at":"2026-10-15T19:22:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3137130},"rest":"https://alion.io/mcp/rest/get_company?id=3137130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightree-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightree-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightree-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightree-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightree-customer-success-manager"}]}