{"id":3924930,"url":"https://alion.io/job/brightree-supervisor-call-center","title":"Supervisor, Call Center","company":{"id":3137130,"name":"Brightree","domain":"brightree.com","url":"https://alion.io/company/brightree-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peachtree Corners, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T23:00:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Lead with purpose and empower exceptional customer experiences\nAs a Supervisor in Resmed’s remote Call Center team, you’ll be at the heart of delivering compassionate and efficient service to the patients and customers who rely on us daily. Your leadership will directly shape how our customer support teams perform and grow-ensuring that every interaction reflects our commitment to care. You’ll guide and coach a team of Patient Success Representatives, blending operational excellence with a human touch to solve problems and improve outcomes. The work you do will not only elevate team performance but also enhance the wellbeing of the patients and providers we serve.\nIn this role, you’ll cultivate a culture of accountability, collaboration, and continuous development, helping your team thrive while driving performance goals and service quality. By mentoring and equipping your people to succeed, you’ll make a lasting impact on Resmed’s ability to deliver seamless, empathetic healthcare experiences at scale.\nWhat You’ll Do\nLead and manage the performance of a customer service team of up to 40 representatives\nOversee talent development, performance management, and career growth for your team\nMentor team members through active coaching and support using call metrics and KPIs\nServe as the first escalation point for high-touch patient inquiries with urgency and clarity\nAnalyze data and performance trends to identify opportunities for improvement\nCollaborate with leadership and peers to align strategies and achieve service goals\nWhat You Bring\nHigh School Diploma or GED required; Associate or Bachelor’s degree preferred\n5 years of customer service experience within a call center environment\n4 years of people management experience, preferably with teams of 20+ members\nStrong leadership and organizational skills with the ability to prioritize and multitask\nExcellent communication and relationship-building abilities\nProven experience driving results and motivating large teams in customer support settings\nWhat Sets You Apart\nCustomer-Centric Leadership - You inspire your team to always keep the patient at the center of every decision.\nCollaborative Energy - You thrive in partnership, coaching others while fostering cross-functional teamwork.\nData-Driven Focus - You use performance metrics to guide improvements and celebrate achievements.\nAdaptability - You navigate change confidently and coach your team to do the same.\nEmpowering Approach - You build trust and help others see their own potential through your guidance.\nWhy Join Resmed \nAt Resmed, you’ll be part of a global organization committed to transforming lives through innovative digital health technologies. Every day, our people make a real difference to millions of patients around the world by improving access to sleep and respiratory care in the home. You’ll join a team that values compassion, quality, and forward-thinking, with opportunities to learn, grow, and influence how better health starts at home.\nBenefits and Compensation \nAt Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.\nBenefits (employees regularly scheduled to work 30+ hours per week) include:\nMedical, dental, vision, life, AD&D, and disability insurance\nHSA, FSA, commuter benefits, and sleep care management\n401(k), ESPP, EAP, and tuition assistance\nTime off - Flexible Time Off (FTO)\n14 paid company holidays\nUp to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave\nCompensation: Compensation is based on geographic location, qualifications, experience, skills, and internal equity. For positions outside the U.S., compensation is aligned to local market conditions. Resmed generally does not hire at or near the top of the pay range.\nPay Range: $77,000.00 - $100,000.00 USD Annual\nEligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.","description_format":"text","description_chars":4549,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobility & Assistive Devices","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-07T18:22:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 4","filings_12m":4,"filings_prev_12m":8,"green_card_filings_12m":4,"median_offered_wage_usd":140000,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:6","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/brightree-supervisor-call-center","json_url":"https://alion.io/job/brightree-supervisor-call-center.json","meta":{"generated_at":"2026-11-08T08:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3137130},"rest":"https://alion.io/mcp/rest/get_company?id=3137130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightree-supervisor-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightree-supervisor-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightree-supervisor-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightree-supervisor-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightree-supervisor-call-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3924930}},{"tool":"search_jobs","arguments":{"company":"brightree.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3924930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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