{"id":3239128,"url":"https://alion.io/job/brightside-principal-architect-ai","title":"Principal Architect (AI)","company":{"id":3782385,"name":"Brightside","domain":"gobrightside.com","url":"https://alion.io/company/brightside-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":125000,"max_usd":277000,"period":"year","method":"global_role_seniority_cell","sample_n":1286},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon Aurora","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Redis","optional":false},{"name":"Structured Outputs","optional":false},{"name":"WebSockets","optional":false}],"status":"live","first_seen_at":"2026-10-25T10:47:33Z","employer_posted_date":null,"last_verified_at":"2026-10-25T10:47:33Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Why Brightside: \n\nFor our clients - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions to help with anything related to finances, emotions and behaviors that can impact our clients. We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.\n\nFor our employees - we believe in inspiring careers, a great life/work balance and meaningful work that truly makes a difference in the lives of working families. Your work will have direct impact on the lives of our clients. You will have the opportunity to see a growing start-up from the inside out and see how passionate our employees are about the work we do and the outcomes we are creating for others.\n\nWe are looking for a Principal AI Architect to own the design and build of Brightside’s AI agent platform. This is a senior, hands on role. You will work directly alongside Jacky Chiu and the engineering team to architect and ship production systems, not design from a distance. The core system you will build is a realtime agent layer that listens to live conversations between Financial Assistants and clients, understands what is happening turn by turn, surfaces intelligent coaching to the FA in under 2 seconds, and writes structured data back to the CRM. As the platform matures, this same agent layer will conduct client conversations autonomously. \n\nWe value personal connection. To fast-track your application, please email directly. In your email, please include one sentence about why this specific role caught your eye! \n\nWhat this role isn't!\nA governance role. An advisory role. A research role. Or a people-management role. It is an execution oriented architecture role. You will design it and help build it.\n\nWhat You Will Own\n\nReal-Time Agent Architecture\n\nDesign and own the multi-agent orchestration layer - session supervisor, domain clusters, escalation arbiter, and conversation manager\n\nDefine agent routing logic, context sharing, tool use, and latency budgets across 18+ agents\n\nArchitect the real-time pipeline: Amazon Connect → Contact Lens → Kinesis → Lambda → Bedrock → WebSocket push to FA panel\n\nOwn the dual-mode agent architecture: human-assisted mode (agent coaches the FA) and autonomous mode (agent conducts the client conversation directly)\n\nLLM Systems & Prompt Engineering Governance\n\nDefine model selection and routing across low-latency and reasoning-intensive agent tiers\n\nGovern the prompt architecture: structured agent prompt standards, runtime domain knowledge injection, and conditional output formatting across delivery surfaces\n\nBuild and own the eval harness - schema validation, behavioral regression testing, latency profiling\n\nDesign the domain knowledge base structure across the full financial use case library - 8 domains, 49 use case types\n\nData Architecture & CRM Integration\n\nOwn the data model underlying the AI platform: client financial profiles, cases, goals, options, outcomes, and financial impact measurement\n\nArchitect the CRM sync layer - real-time field writes after FA confirmation, human correction logging as training signal\n\nDefine canonical data models across clients, employers, financial products, and outcomes\n\nEnsure data integrity across Aurora PostgreSQL (new CRM) and Aurora MySQL (existing platform)\n\nAI Infrastructure & Platform\n\nOwn the AWS Bedrock-native inference infrastructure - async invocations, Knowledge Bases, RAG pipelines\n\nDesign the session state layer: ElastiCache Redis for hot state, DynamoDB for durable session records\n\nDefine AI governance standards: model evaluation, monitoring, explainability, and compliance in a regulated fintech environment\n\nEvaluate and guide decisions on model providers, orchestration frameworks, and platform tooling\n\nWhat We’re Looking For\n\nRequired\n\n10+ years in software engineering or systems architecture, with significant hands-on experience in the last 3 years\n\nProduction experience building real-time AI systems - specifically systems that operate on a per-turn, sub-second latency budget\n\nHands-on experience with Amazon Bedrock, AWS Lambda, and Kinesis - not just familiarity, but have hit their limits and worked around them\n\nMulti-agent system design experience - orchestration patterns, agent handoff, context sharing, structured output validation\n\nStrong data architecture foundation - relational modeling, event-driven systems, CRM data patterns\n\nExperience in a regulated environment (fintech, financial services, or healthcare) with an understanding of privacy and compliance requirements\n\nComfortable operating in a small, fast-moving team where you design and build - not just review and approve\n\nStrong Advantage\n\nExperience building voice or conversation intelligence systems (contact center AI, real-time transcription pipelines, live agent coaching tools)\n\nHands-on experience with Amazon Connect and Contact Lens\n\nBackground in conversational AI product companies (Cresta, Observe.AI, Cogito, Replicant, or similar)\n\nExperience with LLM prompt engineering at a systems level - eval harnesses, versioned prompt governance, regression testing\n\nPrior experience as a lead architect at a Series B-D company where you were one of a small number of senior technical voices\n\nHow You’ll Work\n\nHands-on and opinionated - you form views, explain them clearly, and update them when wrong\n\nOriented toward production outcomes, not theoretical elegance\n\nComfortable saying no to poor architectural decisions and explaining why\n\nWilling to be in the weeds - debugging a Bedrock invocation, profiling a latency spike, reviewing a schema change\n\nBalancing experimentation with rigor in a regulated fintech environment\n\nOriginally posted on Himalayas","description_format":"text","description_chars":6025,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-25T14:28:00Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":1,"age_days":8,"expected_fill_days":33,"reasons":["seen:8","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/brightside-principal-architect-ai","json_url":"https://alion.io/job/brightside-principal-architect-ai.json","meta":{"generated_at":"2026-11-03T09:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3782385},"rest":"https://alion.io/mcp/rest/get_company?id=3782385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightside-principal-architect-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightside-principal-architect-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightside-principal-architect-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightside-principal-architect-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightside-principal-architect-ai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3239128}},{"tool":"search_jobs","arguments":{"company":"gobrightside.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3239128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}