{"id":4034921,"url":"https://alion.io/job/brightspeed-crm-specialist-2","title":"CRM Specialist","company":{"id":5945,"name":"Brightspeed","domain":"brightspeed.com","url":"https://alion.io/company/brightspeed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T16:31:45Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:51:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.\nBacked by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.\nBe a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.\nCheck us out on the web!\n We are currently looking for a CRM Specialist to join our growing Marketing team! In this role, you will be responsible for will be responsible for designing, building, improving, and maintaining customer communications and triggers in Sales Force Marketing Cloud and other key MarTech solutions. Come help us build the best and fastest fiber-optic network in America!\nAs CRM Specialist, your duties will include:\nBuild customized customer journeys in marketing cloud through combined expertise in database management and data extensions.\nOptimize our use of Salesforce reports and automations to monitor and optimize KPIs.\nResponsible for the email platform optimization, acting as the subject matter expert for optimizing all email KPIs including inbox deliverability, data feeds, mobile metrics\nBring extensive experience in SFMC products\nComplete technical production and deployment activities including but not limited to automated email campaign set-up, scheduling, testing, data architecture, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns inside SFMC\nWHAT IT TAKES TO CATCH OUR EYE:\n2+ years of SFMC Development and Administration experience.\nStrong business acumen and excellent written and oral communication skills\nDemonstrated ability to manage multiple projects through prioritization, planning, and task delegation\nTrack record of delivering results and an ability to operate in both a long term strategic as well as short term tactical scope in a high-energy, fast-paced environment\nBONUS POINTS FOR:\nMarketing Cloud Certification strongly preferred\nBachelor’s Degree in Business Administration, Marketing or related field\nWHY JOIN US?\nWe aspire to contemporary ways of working.\nWe are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!\nWe offer competitive compensation and comprehensive benefits.\nOur benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.\nDiversity, equity and inclusion are at the center of our grounding belief in Being Real.\nWhen we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.\nBrightspeed is an Equal Opportunity Employer\nWHY JOIN US?\nWe aspire to contemporary ways of working.\nRecognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.\nWe offer competitive compensation and comprehensive benefits.\nOur benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.\nInclusion and belonging are at the center of our grounding belief in Being Real.\nWhen we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.\nBrightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact  to initiate the accommodations process.\nFor all applicants, please take a moment to review our Privacy Notices:\nBrightspeed’s Privacy Notice for California Residents\n Brightspeed’s Privacy Notice","description_format":"text","description_chars":5677,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-11-10T19:51:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-10T21:21:42Z"},"pay":null,"html_url":"https://alion.io/job/brightspeed-crm-specialist-2","json_url":"https://alion.io/job/brightspeed-crm-specialist-2.json","meta":{"generated_at":"2026-11-10T21:21:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5945},"rest":"https://alion.io/mcp/rest/get_company?id=5945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightspeed-crm-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightspeed-crm-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightspeed-crm-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightspeed-crm-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightspeed-crm-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4034921}},{"tool":"search_jobs","arguments":{"company":"brightspeed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4034921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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