{"id":1741651,"url":"https://alion.io/job/brightspeed-martech-operations-manager","title":"Martech Operations Manager","company":{"id":5945,"name":"Brightspeed","domain":"brightspeed.com","url":"https://alion.io/company/brightspeed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3165},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T20:13:49Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T23:27:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.\nBacked by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.\nBe a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.\nCheck us out on the web!\n The MarTech Operations Manager is responsible for enabling and optimizing infrastructure for campaign execution across multiple channels through key marketing technology platforms like Salesforce Marketing Cloud (SFMC) and Customer Data Platform (CDP).\nThis role partners closely with Marketing, IT, and cross-functional teams to translate business and customer experience objectives into scalable, automated, and data-driven communication solutions that improve customer engagement and campaign effectiveness.\nKey Responsibilities\nTranslate marketing and customer experience objectives into clear business and technical requirements, partnering with IT and other technical teams to enable effective and scalable solutions.\n\nArchitect and optimize cross-channel customer journeys that deliver best-in-class, data-driven experiences\n\nLead the analysis of existing campaign execution processes, journeys, and workflows to identify gaps, inefficiencies, and opportunities for automation and continuous improvement.\n\nOversee technical campaign activities, including automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization.\n\nPartner with technical teams to support the data architecture, integrations, and data flows required to enable marketing automation.\n\nManage multiple initiatives simultaneously, balancing long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements.\n\nMay perform other duties as assigned.\n\nThe above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.\nEducation & Experience\nBachelor’s degree in Business Administration, Marketing, Information Systems, Technology, or a related field.\n\n5+ years of experience with Salesforce Marketing Cloud (or similar marketing automation platform) development, administration, or marketing technology operations.\n\nExperience working with marketing data, automation workflows, campaign testing, and supporting data architecture.\n\nSkills & Competencies\nAbility to translate business and marketing objectives into clear functional and technical requirements.\n\nUnderstanding of marketing data architecture, integrations, automation workflows, and dynamic communications.\n\nStrong analytical and problem-solving skills with the ability to identify process gaps and recommend improvements.\n\nDemonstrated ability to manage multiple projects and priorities through effective planning and prioritization.\n\nStrong business acumen with the ability to balance long-term strategic objectives with short-term tactical requirements.\n\nStrong cross-functional collaboration skills, including experience partnering with Marketing, IT, Analytics, and other technical teams.\n\nExcellent written and verbal communication skills.\n\nAbility to adapt and deliver results in a fast-paced, evolving environment.\n\nPreferred Qualifications\nExperience in the telecommunications industry or a related field. \nExperience with MarTech, CRM, customer data, or marketing automation platforms.\n\nExperience supporting personalized, real-time, or data-driven customer communications.\n\nPhysical Demands & Work Conditions\nWork is primarily performed in a home or company office environment, with regular use of a computer, telephone, and other standard office equipment.\n\nOccasional travel may be required for vendor meetings, industry conferences, or internal team events, estimated at up to 10% of the time.\n\nStandard business hours generally apply, with occasional evening or weekend availability required during peak campaign periods, critical launches, or platform implementations.\n\nWHY JOIN US?\nWe aspire to contemporary ways of working.\nRecognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.\nWe offer competitive compensation and comprehensive benefits.\nOur benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.\nInclusion and belonging are at the center of our grounding belief in Being Real.\nWhen we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.\nBrightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact  to initiate the accommodations process.\nFor all applicants, please take a moment to review our Privacy Notices:\nBrightspeed’s Privacy Notice for California Residents\n Brightspeed’s Privacy Notice","description_format":"text","description_chars":6456,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-03T03:35:06Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/brightspeed-martech-operations-manager","json_url":"https://alion.io/job/brightspeed-martech-operations-manager.json","meta":{"generated_at":"2026-10-07T00:36:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1078,"day_limit":5000,"remaining_today":3922,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5945},"rest":"https://alion.io/mcp/rest/get_company?id=5945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightspeed-martech-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightspeed-martech-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightspeed-martech-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightspeed-martech-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightspeed-martech-operations-manager"}]}