Network Engineer IV

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

Our Network Operations Center is seeking a skilled and service-oriented Network Engineer - Level 2 Support to join our growing NOC team.

This role is ideal for a mid-level network professional with strong troubleshooting experience and exposure to managed services or multi-tenant environments.

You will handle advanced incidents, lead problem resolution across network platforms, and support new service implementations, acting as a bridge between Tier 1 support and engineering leadership.

Responsibilities

• Serve as a key escalation point for complex network and connectivity issues escalated from Tier 1
• Diagnose and resolve issues related to routing, switching, VPN, firewalls, wireless, and WAN optimization
• Perform configuration changes, device provisioning, firmware upgrades, and health remediations
• Collaborate with vendors and carriers to resolve circuit-level and infrastructure issues
• Document root causes and create or update SOPs for recurring problems
• Support onboarding of new client networks, including validation, device setup, and monitoring integration
• Participate in project delivery efforts (e.g., firewall upgrades, site cutovers, SD-WAN deployments)
• Assist in the review of alerts, logs, and performance metrics to proactively identify issues
• Mentor Tier 1 staff and contribute to technical training and skill development
• Maintain accurate records of all configurations and network changes

Key Tasks

Incident Escalation and Resolution:

• Troubleshoot Layer 2/3 issues, VPN tunnels, ACLs, and NAT
• Diagnose packet loss, latency, and failover issues across sites

Change Management and Configuration:

• Perform firewall and switch configurations
• Execute approved changes during maintenance windows and document outcomes

Network Monitoring and Health Reviews:

• Analyze trends from monitoring systems
• Identify recurring issues and create problem tickets or service improvement plans

Client and Carrier Coordination:

• Open and manage tickets with ISPs, cloud providers, or hardware vendors
• Join client calls as a technical resource to explain root cause and remediation steps

Support Onboarding and Projects:

• Assist in provisioning and documentation for new clients or locations
• Configure and ship edge devices, firewalls, and access points

Documentation and Knowledge Sharing:

• Maintain detailed documentation of network architecture and device configurations
• Provide feedback to improve Tier 1 troubleshooting guides and SOPs

Qualifications

• 3-5 years of hands-on networking experience in a NOC, MSP, or enterprise setting
• Strong understanding of IP routing (BGP, OSPF), switching, and Layer 2/3 concepts
• Proven experience configuring and supporting Fortinet, Cisco, or Palo Alto devices
• Ability to diagnose WAN, VPN, DNS, DHCP, and firewall-related issues
• Familiarity with NMS/RMM platforms (e.g., SolarWinds, Zabbix)
• Experience working with telcos/ISPs and managing circuit escalations
• Proficient in CLI tools, packet captures, and log analysis
• Excellent written documentation and communication skills
• Certifications preferred: Fortinet NSE 4/5, Cisco CCNA/CCNP, CompTIA Network+, or equivalent

Success Profile

• Leading the Business
• Leading Complexity
• Leading People
• Leading Self

#LI-PZ1 #LI-Hybrid

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 162,294 zł - 249,683 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (10% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission.

Other Benefits Offered:

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Retirement benefits
• Additional benefits available depending on the seniority of the role

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.