{"id":1630132,"url":"https://alion.io/job/brightwild-guest-experience-field-tech-overnight","title":"Guest Experience Field Tech Overnight","company":{"id":2383646,"name":"Brightwild window","domain":"brightwild.com","url":"https://alion.io/company/brightwild","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"D","score":52,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Key West, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T17:28:22Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T02:43:07Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":33},"description":"Description\nThe Role\nThe Overnight GT6 Grounds Team Member serves as Brightwild’s primary on-the-ground presence after hours. This mobile position combines guest service, property oversight, security monitoring, and rapid response to ensure our guests and properties are supported throughout the night.\nWorking across the Brightwild portfolio, the Overnight GT6 team is responsible for answering after-hours guest calls, conducting property patrols, responding to disturbances, and addressing urgent guest and property needs.\nWhile Guest Experience Managers oversee daytime guest communication and reservations, Overnight GT6 takes the lead on after-hours situations that require immediate attention, whether by phone or in person.\nPrimary Responsibilities\n1. After-Hours Guest Communication\nServe as the primary point of contact for guests during the overnight shift, providing timely and professional assistance.\nAnswer assigned after-hours guest calls and maintain consistent phone coverage throughout the shift.\nReturn missed calls promptly and respond to urgent guest messages.\nAssist guests with access issues, lockouts, late arrivals, noise concerns, maintenance issues, and amenity requests.\nAssess guest needs and determine whether an issue can be resolved remotely or requires an in-person response.\nEscalate emergencies and significant guest concerns to the appropriate manager or emergency services.\nDocument guest interactions, actions taken, and any outstanding follow-up needed by the daytime team.\n2. Property Oversight & Overnight Patrol\nMaintain a visible presence across assigned Brightwild properties to support guest safety, protect property assets, and identify potential concerns.\nContinuously roam assigned properties throughout the overnight shift.\nConduct scheduled checks of properties, parking areas, common spaces, and building exteriors.\nMonitor for unauthorized access, suspicious activity, excessive noise, disturbances, property damage, and policy violations.\nInspect vacant properties and other designated high-priority locations.\nRespond to disturbances and security concerns, using appropriate de-escalation techniques when necessary.\nEscalate serious incidents to management, law enforcement, fire/rescue, or other emergency services as appropriate.\nDocument incidents, observations, and property concerns for management and the following shift.\n3. Guest & Property Support\nProvide hands-on assistance when after-hours guest or property needs require an in-person response.\nRespond promptly to urgent guest requests across assigned properties.\nAssist with lockouts, access issues, late arrivals, and key delivery.\nDeliver essential guest amenities and supplies when necessary.\nAssess urgent maintenance concerns and determine whether immediate action or escalation is required.\nCoordinate with on-call maintenance personnel or management when issues cannot be resolved independently.\nProvide professional, hospitality-focused service while addressing guest concerns.\n4. Incident Reporting & Shift Handoff\nEnsure overnight activity is accurately documented and communicated to the appropriate teams.\nMaintain accurate records of guest calls, property patrols, incidents, and completed tasks.\nDocument property damage, maintenance concerns, guest complaints, and security-related incidents.\nCommunicate unresolved issues and required follow-up to the appropriate daytime teams.\nEscalate significant incidents promptly in accordance with Brightwild's established procedures.\nComplete all required overnight reports and shift handoff documentation before the end of each shift.\nRequirements\nPosition Requirements & Qualifications\nExperience & Qualifications\nMinimum of three (3) years of proven driving experience with a valid driver's license and a clean driving record.\nPrevious experience in hospitality, guest services, property management, security, or a related field preferred.\nExperience working independently in an overnight or on-call environment preferred.\nFamiliarity with Key West and the surrounding area preferred.\nAbility to operate company vehicles safely and responsibly while traveling between assigned properties.\nSkills & Abilities\nStrong communication and interpersonal skills, with a hospitality-focused approach to guest service.\nAbility to remain calm, professional, and solution-oriented when handling guest complaints, disturbances, or emergencies.\nSound judgment and the ability to assess situations, prioritize requests, and determine when escalation is necessary.\nAbility to work independently with minimal supervision while maintaining accountability and consistent communication.\nStrong organizational skills and attention to detail, including accurate documentation of incidents and shift activities.\nComfortable using mobile devices, guest communication platforms, and property management systems.\nScheduling & Physical Requirements\nAbility to work overnight shifts, including weekends and holidays, based on business needs.\nAbility to remain alert, responsive, and available throughout the assigned shift.\nAbility to travel frequently between properties and perform regular walking patrols, including stairs and outdoor areas.\nAbility to work outdoors in varying weather conditions.\nAbility to lift and carry up to 25 pounds, with or without reasonable accommodation.\nAbility to respond promptly to urgent guest and property needs across the assigned portfolio.\nPosition Expectations\nThe Overnight GT6 team operates with a high degree of independence and is expected to exercise sound judgment when responding to guest and property needs.\nTeam members must be comfortable traveling between properties, prioritizing competing requests, and handling unexpected situations throughout the night. Consistent communication, professionalism, and attention to detail are essential to ensuring a seamless transition between overnight and daytime operations.","description_format":"text","description_chars":5916,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:18:56Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.454,"p_room":0.55,"age_days":33,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/brightwild-guest-experience-field-tech-overnight","json_url":"https://alion.io/job/brightwild-guest-experience-field-tech-overnight.json","meta":{"generated_at":"2026-10-27T06:27:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2383646},"rest":"https://alion.io/mcp/rest/get_company?id=2383646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrightwild-guest-experience-field-tech-overnight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrightwild-guest-experience-field-tech-overnight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrightwild-guest-experience-field-tech-overnight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brightwild-guest-experience-field-tech-overnight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrightwild-guest-experience-field-tech-overnight"}]}