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Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. \n\n Ability to lift / move computer equipment weighing up to 50Lbs. \n\n Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. \n\n Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP. \n\n Smart hand support for peripheral and networking hardware including but not limited to: \n\n monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi- port data termination panels all under Smart Hands capability. \n\n Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. \n\n Advanced knowledge of computer hardware systems chip sets memory modules and peripherals. \n\n Knowledge of popular operating systems software applications and remote connection systems: MS Windows MS office 365 Active Directory SCCM DHCP VPN and others. \n\nRequirements Excellent written and oral communications skills with clients and management as well as people skills. \n\n Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency \n\n Bilingual (English & Local B2) \n\n Items \n Console cable for CISCO and Silver Peak\n Full Internet ready mobile\n Noise Cancellation head sets\n Team Viewer MS-Teams Putty Remote connection software Admin Access of the Laptop \n RJ45 port on Laptop\n Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage","description_format":"text","description_chars":1834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Computer & Phone Repair"],"lifecycle":[{"event":"open","at":"2026-10-27T06:48:10Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["seen:6","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/brilliant-computers-it-desktop-and-network-support-dispatch-jordan","json_url":"https://alion.io/job/brilliant-computers-it-desktop-and-network-support-dispatch-jordan.json","meta":{"generated_at":"2026-10-31T20:27:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428230},"rest":"https://alion.io/mcp/rest/get_company?id=4428230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrilliant-computers-it-desktop-and-network-support-dispatch-jordan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrilliant-computers-it-desktop-and-network-support-dispatch-jordan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrilliant-computers-it-desktop-and-network-support-dispatch-jordan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brilliant-computers-it-desktop-and-network-support-dispatch-jordan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrilliant-computers-it-desktop-and-network-support-dispatch-jordan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3318958}},{"tool":"search_jobs","arguments":{"company":"brilliantcomputers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3318958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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