{"id":3556122,"url":"https://alion.io/job/brilliant-computers-network-support-engineer","title":"Network Support Engineer","company":{"id":4428230,"name":"Brilliant Computers","domain":"brilliantcomputers.com","url":"https://alion.io/company/brilliantcomputers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\n\nWe are seeking a Network Support Engineer to provide support for the organizations network infrastructure ensuring reliability performance and availability of network services. The ideal candidate will assist in troubleshooting network issues maintaining network equipment and supporting day-to-day network operations.\nKey Responsibilities\nProvide first and second-level support for network-related incidents and service requests.\nTroubleshoot issues related to IP addressing DNS DHCP VLANs and network routing.\nConfigure and support routers switches firewalls and wireless access points.\nMonitor network performance and respond to alerts or outages.\nMaintain ticket updates and documentation for all reported incidents.\nWork with internal IT teams to resolve complex issues.\nAssist with network maintenance upgrades and implementation projects.\nEnsure timely communication on issue status and resolution.\nRequirements\n13 years experience in network support or a similar role.\nUnderstanding of TCP/IP VLANs routing switching DNS and DHCP.\nExperience with Cisco or similar networking equipment.\nFamiliarity with network monitoring tools and ticketing systems.\nStrong troubleshooting and problem-solving skills.\nRelevant certifications such as CCNA or CompTIA Network are an advantage.\nBasic understanding of Windows server environments and Active Directory is an advantage.\n\nRequirementsEngineer pre-requisites/Tools needed \n\nThe engineer will need\nA laptop running Microsoft Operating system (minimum Windows 11 but subject to change\n\nConsole Cable\n\nA terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)\n\nSerial Port (either built-in to the laptop or USB adapter) \n\nNetworking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products. \n\nTeams or Webex applications for connection with Customer network NOC if required\n\nEngineering tool kit.\n\nRequired Skills:\nPhysical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.\n\nRequired Education:\nQualifications and ExperienceDegree or equivalent qualification in Information Technology Computer Science Engineering or a related least three years of relevant application infrastructure network or field-support experience with Windows Linux servers networks and IT service-management supporting eGates kiosks or biometric equipment is Microsoft Linux Cisco CompTIA or relevant OEM certification is desirable.","description_format":"text","description_chars":3827,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Computer & Phone Repair"],"lifecycle":[{"event":"open","at":"2026-10-31T00:50:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["seen:5","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/brilliant-computers-network-support-engineer","json_url":"https://alion.io/job/brilliant-computers-network-support-engineer.json","meta":{"generated_at":"2026-11-03T22:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428230},"rest":"https://alion.io/mcp/rest/get_company?id=4428230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrilliant-computers-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrilliant-computers-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrilliant-computers-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brilliant-computers-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrilliant-computers-network-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3556122}},{"tool":"search_jobs","arguments":{"company":"brilliantcomputers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3556122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}