{"id":572457,"url":"https://alion.io/job/brillio-amazon-connect-developer-r01570794","title":"Amazon Connect Developer- R01570794","company":{"id":3063,"name":"Brillio","domain":"brillio.com","url":"https://alion.io/company/brillio","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":44,"ghost_share":0,"stale_share":0.955,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80,"max":83,"currency":"USD","period":"hour","gross":null,"usd_annual":166000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Git","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"JavaScript","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-04T18:04:03Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-25T15:06:59Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Consultant\nPrimary Skills\nAWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function\nJob requirements\nAmazon Connect Developer - Healthcare Contact Center Technology\nRole Summary\nThe Lead Systems Engineer - Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.\nThe ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support. The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.\nKey Responsibilities\nLead the design, development, configuration, and deployment of Amazon Connect-based contact center solutions for healthcare operations.\nBuild and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging.\nDevelop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services.\nDesign conversational AI and self-service experiences using Amazon Lex to improve caller containment, reduce agent workload, and enhance member and patient experience.\nImplement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java.\nSupport migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.\nPartner with healthcare business teams to understand member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows.\nEnsure that contact center solutions support healthcare compliance needs, including HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls.\nCreate and maintain technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials.\nLead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization for Amazon Connect environments.\nCollaborate with QA teams to validate call routing, IVR prompts, integrations, data lookups, failover behavior, reporting, and end-to-end customer journeys.\nContribute to CI/CD automation, infrastructure as code, release governance, and environment management using tools such as Terraform, CloudFormation, Git, and Jenkins or similar platforms.\nProvide technical leadership, mentoring, code reviews, and guidance to engineers working on Amazon Connect and AWS contact center solutions.\nRequired Qualifications\n10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.\n3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.\nStrong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.\nHands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.\nExperience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.\nExperience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.\nExperience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.\nStrong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.\nAbility to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.\nPreferred Qualifications\nExperience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.\nKnowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.\nExperience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.\nExperience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.\nExperience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.\nAWS certifications such as AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer.\nExperience leading offshore/onshore delivery teams and coordinating complex releases across multiple business groups.\nHealthcare Domain Expectations\nUnderstand the importance of secure, reliable, and compliant communication channels for members, patients, providers, brokers, and care teams.\nDesign solutions that support high-volume seasonal demand, including open enrollment, claims spikes, prior authorization activity, care management outreach, and service disruption scenarios.\nEnsure IVR and routing designs improve caller experience, reduce transfers, support accessibility, and provide accurate self-service options.\nCollaborate with compliance, privacy, security, and operations teams to ensure PHI is protected across prompts, call recordings, transcripts, logs, integrations, and reporting pipelines.\nSupport operational reporting and analytics that help business teams monitor service levels, abandonment, containment, first-call resolution, agent productivity, and customer experience trends.\nKey Competencies\nTechnical leadership and ownership\nCloud-native engineering mindset\nStrong analytical and troubleshooting skills\nHealthcare compliance awareness\nEffective communication with business and technology stakeholders\nAbility to balance scalability, security, reliability, cost, and speed of delivery\nMentoring and collaboration across distributed teams","description_format":"text","description_chars":6757,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","AI Consulting & Integration","Cloud Consulting & Migration","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-09-09T14:08:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 201 · green card filings: 28","filings_12m":201,"filings_prev_12m":220,"green_card_filings_12m":28,"median_offered_wage_usd":132413,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":138}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.621,"p_room":0.36,"age_days":50,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":166000,"is_top_pay":false},"html_url":"https://alion.io/job/brillio-amazon-connect-developer-r01570794","json_url":"https://alion.io/job/brillio-amazon-connect-developer-r01570794.json","meta":{"generated_at":"2026-10-25T16:05:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3063},"rest":"https://alion.io/mcp/rest/get_company?id=3063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrillio-amazon-connect-developer-r01570794"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrillio-amazon-connect-developer-r01570794"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrillio-amazon-connect-developer-r01570794"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brillio-amazon-connect-developer-r01570794\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrillio-amazon-connect-developer-r01570794"}]}