{"id":129783,"url":"https://alion.io/job/bringg-application-support-engineer","title":"Application Support Engineer","company":{"id":49171,"name":"Bringg","domain":"bringg.com","url":"https://alion.io/company/bringg","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"OpenSearch","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-07-02T12:21:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T02:04:04Z","board_verified":true,"closed_at":null,"days_open":477,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":476},"description":"Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.\nWhat You'll Do\nHandle both customer-facing and deep technical support questions from Bringg's enterprise customers\nInvestigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms\nUse observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation\nUse AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging\nManage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports\nOwn production incidents end-to-end, including communicating status to internal and external stakeholders\nValidate fixes through functional testing before they go back to customers\nContribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current\nWhat You Bringg Must-haves:\n2+ years of experience in L2 or L3 technical or application support\nProven experience using SQL at an intermediate level\nProven track record working with REST APIs\nStrong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues\nHigh level of English (a must!) with both strong written and oral communication skills\nStrong advantages:\nExperience with providing technical and application support for Web & Mobile platforms\nBS degree in Computer Science or related technical field\nCustomer-facing experience\nExperience working in operationally critical environments in high-pressure situations\nNote: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)\nThe salary range for this position is $2,100 - $2,500 gross. Final offer depends on experience, seniority, and other factors.\nWe care about our people! Here's a glimpse of our benefits package:\nHome office setup: $500 home office equipment allowance\nMeal allowance: $100 monthly meal allowance\nHybrid work: flexible hybrid work from home or office\n20 days parental (non-birth) leave\n2 vacation days + $250 gift when getting married\nA vacation day on your birthday\nWellness budget: $100 monthly budget for wellness or a sports activity of your choice\nHealth insurance provided after completing the trial period\nSupport team members receive 2 extra days off per year, which can be taken at a time that works best for you","description_format":"text","description_chars":3020,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Home office","Hybrid work"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"},{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2025-07-02T12:21:51Z"},{"event":"close","at":"2026-09-24T11:40:46Z"},{"event":"reopen","at":"2026-09-27T15:45:59Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.127,"p_room":0.28,"age_days":476,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/bringg-application-support-engineer","json_url":"https://alion.io/job/bringg-application-support-engineer.json","meta":{"generated_at":"2026-10-23T03:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49171},"rest":"https://alion.io/mcp/rest/get_company?id=49171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbringg-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbringg-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbringg-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bringg-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbringg-application-support-engineer"}]}