Sushi - Shift Supervisor

Job Title:                     Sushi Shift Supervisor

Department:              Sushi

Reports To:                 Sushi Assistant Manager

FLSA Status:                Non-exempt

Summary

This is a management-in-training position.  The Sushi Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality and character traits needed to accomplish this are: patience, even tempered, humility, observant, perceptive, supportive, decisive, flexible, analytical, and consistent, an encourager and teacher.  Must be self-motivated; having strong leadership skills; good listening skills, strong communication skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.  They must know how to keep morale high among the Sushi department staff; serve the customers to develop and retain repeat business; keep the Sushi department clean and up to par with Bristol Farms Lazy Acres standards and lastly create an environment that’s welcoming, warm and friendly.  Due to Bristol Farms Lazy Acres goals and structure, the Sushi Shift Supervisor should also be open to growth and expansion.

Essential Duties and Responsibilities

In addition to performing all required duties of a Sushi Clerk, the Sushi Shift Supervisor is responsible for the supervision and coordination of activities the Sushi department staff will perform.  Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, rewarding and disciplining employees; addressing complaints and resolving problems. The Sushi Shift Supervisor will assist in overseeing the selling of all related items of the Sushi counter.  They are also responsible for carrying out the duties listed below (other duties may be assigned)

Leads by example; models correct behavior and adherence to company policies and procedures

Responsible for using the tools provided by management to ensure the success of the department

Required to perform all essential duties of a Sushi Clerk

Fills customer’s orders as requested

Make sushi following Bristol Farms Lazy Acres instructions & recipes as provided

Operates a cash register following established policies and procedures

Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms Lazy Acres cash register procedures

Responsible for accurate balancing of cash register

Assists with duties and examines work for compliance of policies and procedures

Must be knowledgeable of merchandise sold in the Sushi Department and educate customers and staff on preparation and use of merchandise

Assists with ordering, receiving, and merchandising

Assists with orders of all Sushi all related items for the department

Prices merchandise according to handheld scanner and verifies price against purchase order

Reports/documents price discrepancies and “not on file” items

Processes purchase order for implementation at required deadline

Responsible for implementing and maintaining all marketing programs

Assists in training & developing all Sushi Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an on-going basis

Assists in conducting inventory, preparing for inventory, and inventory results

Assists in the maintenance of inventory control especially for theft, shrink, & waste management

Assists with the price integrity and proper weights and measures as mandated by California State Laws

Maintains a clean and sanitary work area at all times

Knows all cleaning chemicals authorized in the Sushi Department and understands proper usage

Assists with all Sushi Department employees on proper use of cleaning chemicals

Follows the FIFO rotation system (First-in, First-out).  Covers, labels, and dates all Sushi & products used in department.  Utilizes leftover supplies & products before opening new product

Maintains quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres stringent standards

Follows & enforces safety work standards and reports any safety hazards to the Manager of Service and/or Store Director

Assists with monthly safety meetings and/or distributes monthly Safety News to staff within accordance to Cal Osha SB 198

Documents all meetings/memos/postings and obtains employees signatures as required

Assists with conducting accident investigations and completing all paperwork within accordance to Cal Osha SB 198

Responsible for enforcing Bristol Farms Lazy Acres established Customer Service policies and guidelines

Serves customers with a smile and willing attitude.  Assures high sales through establishing relationships with customers to ensure repeat business & continued Sushi education

Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations

Availability requirements include; but are not limited to; days, evenings, weekends, holidays, and occasional overnight

At all times, meets and exceeds Bristol Farms Lazy Acres standards in service, appearance, quality, cleanliness, and leadership

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Bristol Farms Lazy Acres policies and applicable laws.  Responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

Sushi Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  Sushi Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos.  Ability to write routine reports and correspondence.  Ability to effectively present information in one-on-one situations.  Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.

Knowledge of English

This is a customer service driven position.  The candidate must have the ability to speak, read and understand English fluently.  Ability to listen to all complaints, suggestions, comments, and implement those that work.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, percentages, and volume.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to resolve conflicts in such a manner to create a win-win situation.  Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is required to stand for long period of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate and occasionally loud.