{"id":4182193,"url":"https://alion.io/job/bristow-sutor-appeals-handler","title":"Appeals Handler","company":{"id":2060956,"name":"Bristow & Sutor","domain":"bristowsutor.co.uk","url":"https://alion.io/company/bristowsutor","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T13:02:50Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-12T17:38:57Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Company Description\nAs part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group - employing over 500 people, in debt recovery, throughout the UK.\nWe are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Denton office in Manchester.\nPosition\nKey elements of the role will include:\nThe role will involve working within our Appeals Team responding to written appeals for private parking charge notices.\nAnalysing case by case data and collating the relevant written response\nYou may also be required to operate a customer service phone line to provide advice on how to appeal\nAble to prioritise tasks, work on own initiative and manage a busy workload\nRequired to perform to KPI’s\nGood written communication skills\nAccuracy and attention to detail\nComputer experience is required\nRequirements\nTo be successful, you don’t have to have previous experience, however you do need to demonstrate:\nGreat written and verbal communication skills\nSelf-motivation and an ability to manage your own workload\nProblem solving and decision-making abilities\nAccuracy and strong attention to detail\nThe ability to work quickly and accurately\nSound IT skills - using Outlook, Excel and Word\nOther information\nBenefits\nPension scheme\nMonthly incentives\n29 days holiday (including bank holidays)\nOngoing training\nFree On-Site Parking\nCompany Life Assurance Plan\nRefreshments\nSmart Casual Dress Code\nThe position offers a starting salary of £24,785pa\nBristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.\nThe successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.\n#INDHP","description_format":"text","description_chars":1961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-11-12T17:38:57Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-12T19:53:23Z"},"pay":null,"html_url":"https://alion.io/job/bristow-sutor-appeals-handler","json_url":"https://alion.io/job/bristow-sutor-appeals-handler.json","meta":{"generated_at":"2026-11-12T19:53:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2060956},"rest":"https://alion.io/mcp/rest/get_company?id=2060956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbristow-sutor-appeals-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbristow-sutor-appeals-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbristow-sutor-appeals-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bristow-sutor-appeals-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbristow-sutor-appeals-handler"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4182193}},{"tool":"search_jobs","arguments":{"company":"bristowsutor.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4182193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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