{"id":4186974,"url":"https://alion.io/job/britecore-senior-customer-success-engineer","title":"Senior Customer Success Engineer","company":{"id":456126,"name":"BriteCore","domain":"britecore.com","url":"https://alion.io/company/britecore-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MySQL","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2024-11-06T20:10:07Z","employer_posted_date":"2024-11-06","last_verified_at":"2026-11-12T18:33:55Z","board_verified":true,"closed_at":null,"days_open":735,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":735},"description":"Summary\nAs our team continues to grow, we’re excited to add a Senior Customer Success Engineer with deep expertise in the Property & Casualty (P&C) space, particularly in Policy Administration Systems (PAS). In this pivotal role, you’ll play a key part in shaping the future of customer success at BriteCore, helping customers reach their business goals through our innovative technology and services. As a trusted advisor, you’ll build strong executive relationships, craft tailored success plans, and take decisive action to deliver meaningful business outcomes.\nCollaborating with teams across BriteCore, you’ll deliver results that matter for both our customers and the company. Your expertise in technology configurations will be key in providing strategic guidance within a cloud environment, helping customers unlock the full potential of our platform. If you thrive in a fast-paced, scaling environment, we’d like to chat with you.\nThis is afully remote based role, however candidates must be located in the US.\nWhat you’ll do\nBuild executive relationships and drive actions through influential points of contact with the customer\nFocus on growth and retention of our customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios and other customer KPI’s\nTrack implementation and customer objectives through Customer Success Planning (CSP) and periodic Executive Business Reviews (EBR’s)\nProactively engage with customers by organizing and providing key resources for training, reports, analytics, health checks, line configuration, and other consulting deliverables such as feature enhancement specifications\nEnable customers to gain actionable insights into their operations via dashboards, reporting, analytics, and data to drive their business decisions\nDevelop a deep knowledge base in the P&C space and BriteCore use, configuration, best practices and processes across disciplines of strategy, planning and operations\nLead health checks that review customer configuration and use of the solution to ensure that best practices are in place and that they are optimally utilizing relevant functionality and integrations \nUp to 25% of domestic overnight travel is required for this role\nWhat you'll bring\nBachelor’s Degree in Computer Science, Business or related field\n5+ years of experience working in a client facing role within the SaaS space\n 3+ years of hands-on experience working in the P&C space\n3+ years of experience managing a portfolio of enterprise-level clients\n2+ years of experience working at a scaling startup \n2+ years of hands-on experience working on implementations\nHands on experience with MySQL and /or experience coding in Python\nProven experience of managing customer relationships, setting expectations, and persuading customer engagement\nExcellent verbal and written communication skills\nBonus points\nHands on experience with MySQL and /or experience coding in Python\n2+ years of experience working at a company that sells a core software platform","description_format":"text","description_chars":3058,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-12T18:33:55Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.23,"p_room":0.28,"age_days":735,"expected_fill_days":35,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-12T19:40:20Z"},"pay":null,"html_url":"https://alion.io/job/britecore-senior-customer-success-engineer","json_url":"https://alion.io/job/britecore-senior-customer-success-engineer.json","meta":{"generated_at":"2026-11-12T19:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456126},"rest":"https://alion.io/mcp/rest/get_company?id=456126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbritecore-senior-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbritecore-senior-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbritecore-senior-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/britecore-senior-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbritecore-senior-customer-success-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4186974}},{"tool":"search_jobs","arguments":{"company":"britecore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4186974},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}