{"id":389644,"url":"https://alion.io/job/britecore-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":456126,"name":"BriteCore","domain":"britecore.com","url":"https://alion.io/company/britecore-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Python","optional":false},{"name":"Django","optional":true}],"status":"live","first_seen_at":"2025-05-07T16:09:14Z","employer_posted_date":"2025-05-07","last_verified_at":"2026-10-31T20:15:51Z","board_verified":true,"closed_at":null,"days_open":542,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":541},"description":"Summary\nWe are looking for a Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for helping BriteCore’s customers solve complex challenges to ensure their success with our Policy Administration System (PAS). You will play an impactful role in troubleshooting complex issues, delivering timely resolutions, and maintaining high levels of customer satisfaction.\nThis position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you.\nThis is afully remote based role, however candidates must be located in Argentina. This is a long-term Independent Contractor position.\nNote: Please submit your resume in English.\nWhat you'll do\nForge strong relationships with our customers, leveraging phone, email and video to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup\nProvide personalized support to our customers, answering their complex questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform\nDive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution\nDevelop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self-service capabilities\nDocument reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes\nTest API endpoints\nStreamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets\nCollaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top-notch performance\nWhat you'll bring\nFull Degree in Computer Science or related field\n4+ years of experience working through complex ticketing\n2+ years serving as a central technical services contact for enterprise clients\nAdvanced MySQL abilities with expertise in query execution and data analysis \nIntermediate Python coding skills, with a high proficiency at reading Python code\nExperience communicating with customers via phone, email and video chat\nSkilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks\nHands-on experience working with APIs, web technology and AWS Cloud Infrastructure\nProficiency in Bash shell scripting\nExcellent verbal and written communication skills\nBonus points\nExperience working at a scaling startup\nExperience working with 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