Account Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Account Manager/Key Account Manager role

Pay Band: 6/G

Country/Location: Pakistan

Department: Exams

Contract Type: Indefinite Contract Local

Closing Date: 29th October 2026

Role Purpose:

The purpose of this role is to manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income and ensure we are delivering on customer goals. This role will work with stakeholders across our Examinations business to sell solutions covering our Examinations products and work closely with different stakeholder groups during solution design, proposal/bud development and through delivery. They will be the key point of contact for the B2B Accounts they manage, internally and externally.

Main accountabilities:

The Account Manager will play a key role in driving B2B business growth, strengthening corporate partnerships and delivering tailored solutions that meet client needs.

The role will contribute to the development and implementation of B2B sales strategies within the assigned territory, supporting business planning, income targets and market expansion. Through market research, industry insights and data-driven analysis, the Account Manager will help identify growth opportunities, inform regional sales priorities and strengthen the British Council's position in the corporate market.

A key responsibility will be identifying and developing new business opportunities, building a strong sales pipeline and engaging key decision-makers across target organisations. This will include understanding client requirements, presenting tailored solutions, preparing bids and quotations, negotiating commercial terms and closing business opportunities. Close collaboration with business development, marketing and internal delivery teams will be essential to develop effective proposals and achieve sales targets.

The Account Manager will oversee corporate accounts and build long-term client relationships, acting as a primary point of contact for assigned clients. The role will involve coordinating internal stakeholders across solution design, pricing, onboarding and service delivery to ensure a seamless customer experience. Developing account plans, monitoring client satisfaction, conducting post-delivery reviews and identifying opportunities for renewals, cross-selling and account growth will be central to success.

The position will also involve taking ownership of sales performance and contributing to commercial effectiveness through pipeline monitoring, client data management and accurate record-keeping in CRM and other business systems. Regular reporting and data-driven insights will support informed decision-making, improve sales and retention performance, and identify opportunities to enhance service quality and operational efficiency. Additional responsibilities include coordinating internal colleagues and external partners, monitoring project delivery against agreed timelines and quality standards, and sharing market intelligence to encourage collaboration across teams.

The ideal candidate will demonstrate strong sales and negotiation capabilities, excellent stakeholder management skills and the ability to manage multiple priorities and projects effectively. Proficiency in Microsoft Office applications, confidence in analysing business information, and the ability to build productive relationships with corporate clients are essential. A proactive, commercially focused approach, combined with strong communication and influencing skills, will be important in identifying opportunities, securing new business and growing existing accounts.

This is an opportunity to contribute to the British Council's B2B business growth by developing meaningful corporate partnerships, delivering customer-focused solutions and creating long-term commercial value.

Role specific knowledge, skills and experience:

• University degree or equivalent
• 2-3 years of sales and key account management experience
• Sales or Marketing qualifications
• Familiarity with Salesforce or use of similar CRM
• Proficiency in Microsoft office programs
• Local language at C1 level for speaking and writing. English level at C1 speaking and writing

Condition of Employment:

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]