{"id":2520921,"url":"https://alion.io/job/british-council-customer-service-representative-12","title":"Customer Service Representative","company":{"id":92807,"name":"British Council","domain":"britishcouncil.org","url":"https://alion.io/company/britishcouncil-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":71,"open_postings":29,"ghost_share":0.172,"stale_share":0.586,"repost_share":0.241,"time_to_fill_p50_days":42,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6150,"max":null,"currency":"PLN","period":"month","gross":true,"usd_annual":18912},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T08:58:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T09:16:51Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.\nWe work with people in over 150 countries and reach over 700 million people.\nWe connect. We inspire.\nRole Purpose\nThe Customer Service Representative (CSR) delivers high-quality service across multiple channels, acting as the first point of contact for enquiries, registrations, complaints, and transactions. The role resolves most issues at first contact, escalates when needed, promotes relevant products and services, and ensures compliance, data accuracy, and effective system use. Through excellent service and proactive customer engagement, CSRs drive customer satisfaction, loyalty, retention, revenue growth, and support the British Council’s mission of building trust and understanding worldwide.\nMain Accountabilities\nDeliver excellent customer service across multiple channels, including face-to-face, phone, email, web chat, and social media, ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards. Maintain accurate and timely customer records within CRM and other systems, ensuring compliance with safeguarding, financial, and information security requirements. Support operational processes such as bookings, consultations, payments, refunds, and customer communications while meeting quality and audit standards.\nIdentify opportunities during customer interactions to recommend relevant products and services, contributing to sales and retention objectives. Provide feedback and insights on customer needs, behaviours, and service issues to support continuous improvement and Voice of the Customer initiatives. Continuously develop knowledge of British Council products, services, and policies to ensure customers receive accurate, up-to-date information.\nQualifications & Skills\nEssential\nExperience of working in a customer-facing role, delivering services to agreed quality standards.\nStrong computer literacy with the ability to use standard applications confidently.\nEnglish C1 and local language\nDesirable\nExperience of supporting service-to-sales opportunities within a customer interaction.\nProficient in using computer systems and digital tools including CRM platforms and online registration systems.\nImportant Information\nJob grade: 4/H\nJob location: Poland\nContract: 6 months Fixed Term Contract\nGross Monthly Salary: Starting from 6,150.00 PLN\nClosing date: 27 October 2026\nThis role is open only for candidates who have the legal right to live and work in the job location\nA connected and trusted UK in a more connected and trusted world.\nEquality, Diversity and Inclusion Statement\nWe are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.\nSafeguarding Statement\nThe British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.\nIf you experience any difficulties with submitting your application, please email ","description_format":"text","description_chars":4218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Language Learning"],"lifecycle":[{"event":"open","at":"2026-10-14T10:57:07Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.283,"p_room":0.55,"age_days":47,"expected_fill_days":42,"reasons":["conf:1","stale_co","evergreen","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":18912,"is_top_pay":false},"html_url":"https://alion.io/job/british-council-customer-service-representative-12","json_url":"https://alion.io/job/british-council-customer-service-representative-12.json","meta":{"generated_at":"2026-10-27T09:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11372,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92807},"rest":"https://alion.io/mcp/rest/get_company?id=92807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbritish-council-customer-service-representative-12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbritish-council-customer-service-representative-12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbritish-council-customer-service-representative-12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/british-council-customer-service-representative-12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbritish-council-customer-service-representative-12"}]}