{"id":960842,"url":"https://alion.io/job/british-council-customer-service-representative-5","title":"Customer Service Representative","company":{"id":92807,"name":"British Council","domain":"britishcouncil.org","url":"https://alion.io/company/britishcouncil-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":74,"open_postings":25,"ghost_share":0.12,"stale_share":0.64,"repost_share":0.16,"time_to_fill_p50_days":42,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-09T08:24:04Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T02:44:57Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":103},"description":"We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.\nWorking with people in over 200 countries and territories, we are on the ground in more than 100 countries.\nWe connect. We inspire.\nRole Purpose\nAs a Customer Service Representative, you'll be the first point of contact for our customers, delivering exceptional service across multiple channels including face-to-face, phone, email, web chat, and social media. You'll help customers navigate enquiries, registrations, transactions, and resolutions with confidence and care, aiming to resolve issues at the first opportunity while promoting relevant products and services where appropriate. Using customer systems and data accurately, you'll play a key role in creating seamless customer experiences, building loyalty, and supporting organisational growth. With clear opportunities to develop from induction through to specialist roles, this is a rewarding position where your contribution helps advance the British Council's mission of building trust and understanding worldwide.\nRole Accountabilities\nDeliver an outstanding customer experience\nProvide friendly, professional, and efficient support across multiple channels, including face-to-face, phone, email, web chat, and social media. You'll manage customer enquiries, registrations, complaints, and transactions with accuracy and care, creating seamless experiences that meet our high service standards.\nSupport sales and operational excellence\nPlay an active role in helping customers find the right products and services, identifying opportunities to support sales and customer retention. You'll also deliver key operational activities such as bookings, payments, refunds, and customer communications, ensuring processes are completed accurately and in line with quality and compliance requirements.\nMaintain quality, compliance and continuous improvement\nKeep customer information accurate and up to date by maintaining records across CRM and other systems while following safeguarding, financial, and information security policies. You'll contribute to improving our services by sharing customer insights and feedback, while continually developing your knowledge of British Council products, services, and policies to provide customers with accurate, relevant information.\nKnowledge & Experience\nExperience\nEssential: \nStrong computer literacy with the ability to use standard applications confidently.\n\nDesirable:\nExperience of working in a customer-facing role, delivering services to agreed quality standards.\nExperience of supporting service-to-sales opportunities within a customer interaction.\nProficient in using computer systems and digital tools including CRM platforms and online registration systems.\nImportant Information\nLocation: Delhi, India\nContract Type: Fixed Term Contract\nPay band: Grade 4\nDepartment: English & Exams\nRight to Work Requirements: You must have the legal right to work in the location in which the role is based\nLanguages: English B2 and fluent proficiency in local language is required\nClosing date for applications:\nSunday 1 November 2026 (23.59 British Summer Time, BST)\nMonday 2 November 2026 (04.29 India Standard Time, IST)\nA connected and trusted UK in a more connected and trusted world.\nEquality, Diversity and Inclusion Statement\nWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.\nSafeguarding Statement\nThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.\nIf you experience any difficulties with submitting your application, please email ","description_format":"text","description_chars":4858,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Language Learning"],"lifecycle":[{"event":"open","at":"2026-09-16T09:37:42Z"},{"event":"close","at":"2026-09-23T11:51:15Z"},{"event":"reopen","at":"2026-09-24T01:15:02Z"},{"event":"close","at":"2026-10-13T17:51:29Z"},{"event":"reopen","at":"2026-10-14T10:57:07Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.251,"p_room":0.28,"age_days":102,"expected_fill_days":42,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/british-council-customer-service-representative-5","json_url":"https://alion.io/job/british-council-customer-service-representative-5.json","meta":{"generated_at":"2026-10-21T03:31:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92807},"rest":"https://alion.io/mcp/rest/get_company?id=92807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbritish-council-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbritish-council-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbritish-council-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/british-council-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbritish-council-customer-service-representative-5"}]}