Customer Service Representative

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4 / Grade H

Country/Location: Napier Road, Singapore

Department: Operational Delivery

Contract Type: Indefinite Contract - Local

Closing Date: Sunday, 4th October 2026- 23:59 Malaysia Time (GMT +8)

Role Purpose

The Customer Service Representative delivers excellent customer service across multiple channels, handling enquiries, registrations, complaints and transactions accurately and efficiently. The role resolves customer queries, promotes relevant products and services, maintains compliance and data accuracy, and contributes to customer satisfaction, retention and revenue growth.

Role Accountabilities

The candidate will deliver high-quality customer service across all channels, handling enquiries, complaints and registrations accurately and professionally; maintain accurate customer data and comply with safeguarding, financial and information security requirements; identify opportunities to recommend relevant British Council products and services; support bookings, payments, refunds and customer communications; provide customer insights to support continuous improvement; and maintain up-to-date knowledge of British Council products, services and policies.

Role specific skills, knowledge and experience:

Experience in a customer-facing role, delivering services to agreed quality standards, with strong computer literacy and confidence using standard applications. Experience in identifying service-to-sales opportunities and using digital tools such as CRM and online registration systems would be desirable.

Further Information

Language: Strong English proficiency is essential for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and support international operations.

Education: Candidates should hold a diploma in any field. A degree will be considered an added advantage.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]