Delivery Network Coordinator (Exams) - NG (Abuja)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

This role coordinates the secure, compliant, and effective delivery of exams and related operations within a country or location. It ensures all test-day and post-test activities, including venue coordination, equipment readiness, materials handling, and staff management, meet global quality, security, and compliance standards. The role also oversees the selection, contracting, and coordination of venues and equipment, ensuring all delivery resources are available, cost-effective, and compliant with British Council and awarding body requirements.

Main Accountabilities

This role coordinates all test-day and post-test operations, ensuring delivery complies with global SOPs, security, quality, and regulatory standards. It oversees venue and supplier sourcing, contracting, and performance management; ensures the readiness of equipment, materials, and delivery resources; manages the secure handling of confidential materials; conducts operational readiness checks, venue audits, and risk assessments; supports staff rostering; serves as the primary operational contact for venues and delivery partners; and manages incident response and issue escalation.

The role also ensures operational compliance through audits, investigations, and accurate documentation, working closely with governance and compliance teams. It coordinates communications with candidates, partners, and internal stakeholders, addresses customer feedback and service issues, oversees venue and supplier costs and payments, ensures efficient use of resources, and supports the management, training, and development of delivery staff while promoting accountability, security, and continuous improvement.

Qualifications & Skills

Essential

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.
• Degree or equivalent experience.
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Desirable

• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements
• Lean Six Sigma qualification.

Important Information

• Job Grade: 4/H
• Location: Nigeria
• Closing date: 26 September 2026

This role is only open for candidates who have the legal right to live and work in the job location

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]