{"id":2388072,"url":"https://alion.io/job/britive-customer-success-manager","title":"Customer Success Manager","company":{"id":12148,"name":"Britive","domain":"britive.com","url":"https://alion.io/company/britive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Okta","optional":false},{"name":"HashiCorp Vault","optional":true},{"name":"Kubernetes","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-12T18:23:49Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T06:22:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS.\nOur patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.\nAbout Britive\nBritive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance - all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security.\nAbout the Role\nAs a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship - from initial deployment through long-term expansion - with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities\nThis role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you.\nWhat You’ll Do\nRelationship Management & Customer Outcomes\nServe as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.\nBuild and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.\nLead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.\nHost monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.\nPrepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.\nProactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate.\nProject & Deployment Management\nOwn the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.\nManage timelines, action items, and follow-ups with precision - nothing falls through the cracks on your accounts.\nCoordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.\nEducate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.\nCross-Functional Coordination & Internal Alignment\nServe as the connective tissue between customers and internal teams - including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers - to ensure seamless handoffs and consistent customer experience.\nProvide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.\nCollaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.\nAdvocate for customer needs internally, translating field insights into actionable product feedback.\nDrive customer advocacy efforts including case studies, reference calls, and product council participation.\nWhat You’ll Bring\n5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.\nDemonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.\nStrong project management skills: you run structured programs, own timelines, and follow through relentlessly.\nExceptional communication and presentation skills - you can run a room of CISOs and a room of engineers with equal confidence.\nDeep understanding of cybersecurity, cloud environments, and identity technologies - including PAM, IAM, IGA, SSO, and RBAC/ABAC models.\nFamiliarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.\nExperience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.\nExperience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.\nMust be based in the US or Canada.\nNice to Have\nBackground working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government).\nFamiliarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.\nPrior experience at a PAM, IGA, or cloud security vendor.\nThe estimated base salary for this role is $120,000 - $150,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.\nPerks + Benefits:\nWork from anywhere in the US! We are fully remote (US only, other areas are subject to review).\n\nCompetitive compensation and meaningful equity\nMedical, dental, and vision insurance\nPaid parental leave benefits\n401k (U.S.)\nFlexible + Unlimited PTO (U.S.)\nCareer development opportunities and paths\nHome office and connectivity stipends\nTeam socials + Offsites","description_format":"text","description_chars":6475,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-10-12T20:30:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/britive-customer-success-manager","json_url":"https://alion.io/job/britive-customer-success-manager.json","meta":{"generated_at":"2026-10-13T09:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12148},"rest":"https://alion.io/mcp/rest/get_company?id=12148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbritive-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbritive-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbritive-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/britive-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbritive-customer-success-manager"}]}