{"id":2056205,"url":"https://alion.io/job/broadcom-automic-principal-support-engineer-icb5","title":"Automic Principal Support Engineer (ICB5)","company":{"id":95,"name":"Broadcom","domain":"broadcom.com","url":"https://alion.io/company/broadcom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":91,"ghost_share":0.011,"stale_share":0.56,"repost_share":0.011,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110800,"max":177300,"currency":"USD","period":"year","gross":null,"usd_annual":177300},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C++","optional":false},{"name":"Db2","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"OpenShift","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-07T23:57:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T11:33:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Please Note:\n1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)\n2. If you already have a Candidate Account, please Sign-In before you apply.\nJob Description:\nJob Overview\nBroadcom Principal Support Engineers are responsible for providing omni-channel support for products and solutions and providing technical leadership and comprehensive technical guidance within GCS. They work on advanced complex technical projects or business issues requiring state of the art technical knowledge or industry, acting as recognized in-house experts on specific technologies and providing thought leadership to achieve company goals. 12+ years of related experience with a Bachelor's degree, 10+ years with a Master's degree, or 7+ years with a PhD.\nTechnical Experience\nPossesses a specialized level of technical expertise and acts as a subject matter expert for multiple products/solutions\nKnowledge of applications or technologies listed below at an administrator, support, developer level, and/or equivalent: Applications: Automic Automation, Automic Applications Manager, Automic Dollar Universe\nOperating Systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS platforms \nWeb Servers: Jetty, Apache Tomcat, Microsoft IIS, Sun One, Domino, or IHS \nApplication Servers: IBM WebSphere, BEA WebLogic, or JBOSS \nDirectory Servers: Sun One Directory Server, Microsoft Active Directory, CA Directory, or equivalent LDAP directories \nDatabases: PostgreSQL, Oracle, Microsoft SQL Server, Sybase, DB2 \nSoftware Development: Java, C/C++, Perl, SAML, SOAP, JSON, REST, XML, or HTML \nScripting: PowerShell, bash, SQL\nNetworking and protocols: TCP/IP, HTTP, DNS and SSL\nContainer or virtual environment tools: VMWare, GCP, Azure, AWS, Docker, or OpenShift (Cloud certification preferred - GCP, AWS, Azure, Oracle)\n\nKey Responsibilities & Skills\nConfident, articulate, and professional written and verbal skills through phone, email, and virtual meeting engagements\nExhibit strong customer facing skills while under pressure, with the ability to react, adapt, and respond professionally to complex and emotional situations\nWorks on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors: Use logs, traces, dumps, debuggers, reviewing product code, scripts, or other software tools as a precursor to involvement by the Engineering team\nCollaborates well with resources outside their own area of expertise to resolve customer reported problems\nChampion organizational projects, programs, and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience\nDemonstrate technical and execution leadership to drive overall team success\nCoaches and mentors other team members\nProvide technical leadership in Broadcom communities and Knowledge-Centered Service methodology and process\nAct as a role model and lead knowledge management success across GCS, proactively contacting power users to answer community questions\nParticipate in customer technical events (i.e. site visits, user group meetings and webinars)\nDevelop and deliver training on industry trends, product/technology changes, product lifecycle, and future direction of supported products or product lines\nInfluence Product Management regarding product enhancements to improve the customer experience and supportability\nCreation of lab environments to replicate customer issues\nAdhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation\nFlexibility to work various shifts and provide rotational pager support as required\nArchitect and implement AI-powered tools/bots to advance new support ideas, partnering with product teams on AI-driven self-service and telemetry requirements while mentoring others on building automated workflows\nEducational Requirements\nBachelor’s Degree in CS, CIS, or MIS required; Post-graduate degree typically expected\nTechnical certifications preferred: Linux, Ansible, Terraform, Kubernetes, Networking, Cloud certs \nCompensation and Benefits\nThe annual base salary range for this position is USD 110,800.00 To USD 177,300.00\nAs a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.\nBroadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.\nBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\nIf you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.","description_format":"text","description_chars":5511,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Virtualization & Containers","Network Equipment","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-07T23:57:30Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":1,"age_days":5,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":177300,"is_top_pay":true},"html_url":"https://alion.io/job/broadcom-automic-principal-support-engineer-icb5","json_url":"https://alion.io/job/broadcom-automic-principal-support-engineer-icb5.json","meta":{"generated_at":"2026-10-13T13:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95},"rest":"https://alion.io/mcp/rest/get_company?id=95"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadcom-automic-principal-support-engineer-icb5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadcom-automic-principal-support-engineer-icb5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadcom-automic-principal-support-engineer-icb5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadcom-automic-principal-support-engineer-icb5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadcom-automic-principal-support-engineer-icb5"}]}