{"id":186561,"url":"https://alion.io/job/broadcom-mainframe-technical-support-engineer-storage-management","title":"Mainframe Technical Support Engineer - Storage Management","company":{"id":95,"name":"Broadcom","domain":"broadcom.com","url":"https://alion.io/company/broadcom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":95,"ghost_share":0.011,"stale_share":0.6,"repost_share":0.011,"time_to_fill_p50_days":32,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States","Princeton, United States","Lisle, United States","Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73100,"max":117000,"currency":"USD","period":"year","gross":null,"usd_annual":117000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-19T03:40:46Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Please Note:\n1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)\n2. If you already have a Candidate Account, please Sign-In before you apply.\nJob Description:\nJob Description\nThis position is responsible for providing technical support for complex issues involving Mainframe Storage Management software to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.\n#Broadcomsoftware\nKey Responsibilities\nPrioritize and balance workload to effectively manage multiple concurrent cases. Collaborate with other team members in case management and resolution.\nAnalyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharing informationwith the customer regarding recent product updates and knowledge documents.\nResearch and investigate complex issues for Broadcom product defects for associated product(s). Use logs, traces, dumps, debuggers, review of product code, scripts or other software tools as a precursor to involvement by the Development team.\nMaintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects. Shareconfiguration best practices with customers. Identify barriers preventing customers from upgrading or deploying products.\nCommunicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions.\nLead and coordinate aged/escalated issues to the customer's satisfaction. Provide structured follow-up coaching for less experienced team members. \nUtilize Knowledge Centered Service (KCS) processes to appropriately reuse, create, update, publish, and retire knowledge. Collaborate with colleagues in developing knowledge content.\nAdhere to best practices and case hygiene in the case resolution methodology. \nParticipate in the weekend on-call rotation for Severity 1 support.\nExpand product knowledge, technical knowledge and soft skills through formal, informal, and self-study learning opportunities. Stay current with Broadcom Support best practices, procedures, products and systems. Earn product and industry certifications as relevant to job responsibilities.\nSkills & Competencies\nProven customer service skills\nStrong written and verbal communication skills\nTeamwork, collaboration, reliability, and self-direction \nRelevant technical competence for this role - Mainframe operations or systems programming experience - z/OS, z/VM and/or z/VSE - Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.\nStorage Management experience\n- Expertise as a Storage Architect, Engineer, or Administrator\n- Competence with disk, virtual tape and physical tape technologies\n(examples DFHSM, DFSMS, RMM; Broadcom products including CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate).\n- Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.\nPreferred Education\nBachelors and 2+ years of related experience or Masters degree\nTechnical and professional certifications as applicable to the position.\nWork Experience\nBachelors degree and 5+ years or Masters degree and 3+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming. Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role\nCandidate must have the legal right to work in the US.\nThis is a work-from-office position. \n#Broadcomsoftware\nCompensation and Benefits\nThe annual base salary range for this position is USD 73,100.00 To USD 117,000.00\nAs a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.\nBroadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.\nBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\nIf you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.","description_format":"text","description_chars":5097,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Virtualization & Containers","Network Equipment","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-09-01T18:46:33Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.452,"p_room":0.36,"age_days":49,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":117000,"is_top_pay":true},"html_url":"https://alion.io/job/broadcom-mainframe-technical-support-engineer-storage-management","json_url":"https://alion.io/job/broadcom-mainframe-technical-support-engineer-storage-management.json","meta":{"generated_at":"2026-10-19T12:46:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95},"rest":"https://alion.io/mcp/rest/get_company?id=95"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadcom-mainframe-technical-support-engineer-storage-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadcom-mainframe-technical-support-engineer-storage-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadcom-mainframe-technical-support-engineer-storage-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadcom-mainframe-technical-support-engineer-storage-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadcom-mainframe-technical-support-engineer-storage-management"}]}