{"id":454918,"url":"https://alion.io/job/broadcom-program-manager-proactive-customer-engagement","title":"Program Manager – Proactive Customer Engagement","company":{"id":95,"name":"Broadcom","domain":"broadcom.com","url":"https://alion.io/company/broadcom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":67,"ghost_share":0.015,"stale_share":0.537,"repost_share":0.015,"time_to_fill_p50_days":35,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States","Durham, United States","Plano, United States","Lisle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":144000,"currency":"USD","period":"year","gross":null,"usd_annual":144000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-03T07:09:06Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Please Note:\n1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)\n2. If you already have a Candidate Account, please Sign-In before you apply.\nJob Description:\nWe are seeking an experienced and innovative Program Manager - Proactive Customer Engagement to lead strategic initiatives that transform how our Technical Support organization engages with customers. This individual contributor role is responsible for developing and executing scalable programs that proactively address customer needs, improve product adoption, reduce reactive support interactions, and enhance the overall customer experience.\nWorking closely with Technical Support leadership, the Program Manager will leverage customer insights, support trends, and operational data to identify opportunities for proactive engagement. Success in this role requires a combination of strategic thinking, program management expertise, analytical skills, and a passion for creating meaningful customer outcomes.\nKey Responsibilities\nDevelop and execute proactive customer engagement programs that improve customer success, product adoption, and overall customer satisfaction.\nIdentify opportunities to proactively engage customers through targeted outreach, educational initiatives, customer health programs, best practice guidance, and other scalable engagement strategies.\nAnalyze customer support trends, case data, and operational metrics to identify recurring issues and opportunities for preventative engagement.\nDesign and manage programs that help customers maximize product value while reducing avoidable support interactions.\nEstablish program objectives, implementation plans, timelines, success metrics, and reporting mechanisms to measure business impact.\nCollaborate with Technical Support leadership to prioritize and execute strategic initiatives aligned with organizational objectives.\nDevelop repeatable frameworks and best practices that enable Technical Support teams to engage customers more proactively and consistently.\nMonitor program effectiveness through data analysis and customer feedback, continuously refining initiatives to improve outcomes.\nPrepare and deliver program updates, recommendations, performance metrics and support insights to Technical Support leadership and cross functional teams.\nChampion a culture of proactive customer engagement and continuous improvement throughout the Technical Support organization.\nRequired Qualifications\nBachelor's degree and 8+ years of experience in program management, technical support, customer success, or a related role.\nExperience designing and managing cross-functional initiatives that deliver measurable business outcomes.\nStrong understanding of enterprise Technical Support operations and customer engagement strategies.\nDemonstrated ability to analyze data, identify trends, and translate insights into actionable programs.\nExcellent organizational, communication, and presentation skills.\nProven ability to influence stakeholders and drive initiatives without direct management authority.\nStrong project and program management skills with the ability to manage multiple initiatives simultaneously.\nPreferred Qualifications\nPrevious Support Management experience\nExperience within an enterprise software environment.\nFamiliarity with customer health metrics, customer adoption strategies, support analytics, and customer satisfaction measurements.\nExperience developing customer enablement programs, knowledge-sharing initiatives, webinars, customer outreach campaigns, or similar engagement activities.\nExperience with business intelligence and reporting tools.\nPMP, Agile, Lean Sig Sigma or other program management certification is a plus.\nCompensation and Benefits\nThe annual base salary range for this position is USD 90,000.00 To USD 144,000.00\nAs a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.\nBroadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.\nBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\nIf you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.","description_format":"text","description_chars":5134,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Virtualization & Containers","Network Equipment","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-09-06T09:28:56Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.36,"age_days":63,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":144000,"is_top_pay":false},"html_url":"https://alion.io/job/broadcom-program-manager-proactive-customer-engagement","json_url":"https://alion.io/job/broadcom-program-manager-proactive-customer-engagement.json","meta":{"generated_at":"2026-11-03T10:04:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95},"rest":"https://alion.io/mcp/rest/get_company?id=95"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadcom-program-manager-proactive-customer-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadcom-program-manager-proactive-customer-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadcom-program-manager-proactive-customer-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadcom-program-manager-proactive-customer-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadcom-program-manager-proactive-customer-engagement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":454918}},{"tool":"search_jobs","arguments":{"company":"broadcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":454918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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