{"id":1563854,"url":"https://alion.io/job/broadcom-technical-support-engineer","title":"Technical Support Engineer","company":{"id":95,"name":"Broadcom","domain":"broadcom.com","url":"https://alion.io/company/broadcom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":92,"ghost_share":0.011,"stale_share":0.543,"repost_share":0.011,"time_to_fill_p50_days":31,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":30},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-03T03:09:54Z","board_verified":false,"closed_at":"2026-10-03T03:09:54Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Please Note:\n1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)\n2. If you already have a Candidate Account, please Sign-In before you apply.\nJob Description:\nJob Description: Technical Support Engineer\nJob Summary\nServe as the first point of contact and trusted advisor for technical support issues for Symantec’s customers and partners, including Global Enterprise-level accounts. As a key member of the APAC Technical Support team, you will ensure that customers' complex technical issues are driven to a complete and satisfactory resolution. Customer interactions are conducted via phone, email, web, and occasionally face-to-face, strictly adhering to established customer response time commitments.\nRoles & Responsibilities\nCustomer Support & Issue Resolution\nProvide advanced technical assistance to diagnose, analyze, and resolve unique and complex software, hardware, networking, and infrastructural issues in enterprise environments.\nAct as a trusted advisor on Symantec Security Products, managing your own schedule of cases, determining priority levels, and setting clear expectations with customers.\nCommunicate procedural and technical issues effectively to internal and external stakeholders, including leading conference calls with customers and 3rd-party vendors.\nUse available support tools and analytical practices to evaluate identifiable factors and obtain solutions for problems of diverse scope.\nMaintain a high level of customer satisfaction and meet key performance indicators (KPIs) and relevant metrics.\nMust be comfortable working in a shift model.\nCross-Functional Collaboration & Product Improvement\nInterface and collaborate with cross-functional organizations (Sales, Services, Systems Engineering, Product Management, and Product Development) to prioritize customer requests.\nDefine and track bugs for the Development team and offer innovative ideas to improve overall product quality.\nParticipate in product design reviews, technical reviews, beta product testing, and pre-release testing to provide feedback on new features and enhancements.\nComplete assigned projects, including process reviews, proof of concepts, product demos, and presenting at technical forums.\nDocumentation & Knowledge Management\nThoroughly document all customer interactions, status updates, and resolutions in existing case management tools.\nCreate clear, concise documentation (case management notes, technical tips, and white papers) and contribute to the Technical Support Knowledge Base to reduce future troubleshooting time and drive faster issue resolution.\nMentorship, Training & Professional Development\nResearch a wide array of technical topics, developing an in-depth knowledge of operating systems, infrastructure technologies, the security ecosystem, and Symantec products.\nCollaborate with other support engineers by delivering in-the-moment coaching and guidance.\nDevelop and deliver training on troubleshooting techniques, product updates, and skill refreshers for the support organization, product specialists, and partners.\nTake responsibility for personal career development through new product training, external/internal seminars, self-directed study, and seeking mentorship from senior staff and management.\nTechnical Skills and Qualifications\nEducation & Experience\nBachelor's degree in Computer Science or equivalent experience in a related field.\n10+ years of experience working with customers in a fast-paced, high-tech, support-related position or similar engineering role.\nCertifications\nMust possess one or more of the following relevant industry certifications: MCSA, MCSE, CCNA, or CompTIA Security+.\nAdditional certifications such as CCNP, CCIE, CCSP, and/or CISSP are highly desired.\nNetworking & Security\nStrong networking fundamentals, including TCP/IP (and TCP/IP stack), Packet Switching, Routing, and Network Topologies.\nAdvanced knowledge of application and routing protocols including NAT, DNS, DHCP, HTTP, MMS, RTSP, FTP, IM, QoS, and RPC.\nExperience using telecom, packet sniffers, and networking tools such as Wireshark or SnifferPro.\nWorking knowledge of remote access technologies and inter-operations, including RADIUS, ACE, VPNs, LDAP, NTLM, and firewalls.\nWorking knowledge of Internet Services such as Web Services, Media Servers, Proxy services, browser, and media player operations.\nExperience with Symantec Network Protection products and/or other network-internet security products is desired.\nFamiliarity with Intrusion Detection System brands and technologies, as well as Vulnerability Network Scanners, is an added advantage.\nOperating Systems & Infrastructure\nExpert-level understanding of Windows Server Concepts, with required experience in Windows Server 2008 and 2012.\nSolid hands-on experience troubleshooting Windows OS and application-related issues (Windows Server/Client).\nExperience with Linux OS Administration is an added advantage.\nStrong working knowledge of Enterprise Level Infrastructure Technology, specifically Active Directory, DNS, and DHCP.\nWorking knowledge of Windows Exchange and/or other Mail systems.\nDatabase, Virtualization & Scripting\nWorking knowledge of Relational Database principles and methodologies (e.g., SQL, Oracle).\nKnowledge of virtualization technologies (VMWare, Hyper-V) is an added advantage.\nScripting or programming concepts are considered an added advantage.\nSoft Skills & Competencies\nAdvanced troubleshooting and debugging skills.\nProven capability to own, drive, and take responsibility for issues.\nAbility to multitask, prioritize, and work well under pressure.\nDemonstrated leadership qualities.\nBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\nIf you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.","description_format":"text","description_chars":6268,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Virtualization & Containers","Network Equipment","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-01T05:24:02Z"},{"event":"close","at":"2026-10-03T03:09:54Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/broadcom-technical-support-engineer","json_url":"https://alion.io/job/broadcom-technical-support-engineer.json","meta":{"generated_at":"2026-10-04T00:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":231,"day_limit":5000,"remaining_today":4769,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}