Director, Account Manager
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Account Manager will be responsible for establishing and maintaining relationships with Broadridge’s Capital Markets clients in the Nordics region. Based in city centre of Stockholm, with regular regional travel, the Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities. He/she will focus on cultivating relationships across the firm with a focus on senior client executives and decision makers.
The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations. Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.
The Account Management is responsible for:
Client Relationship Management
- Establish and maintain relationships with senior client executives
- Cultivate relationships at a higher level than exist today
- Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
- Solidify existing relationship
- Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
- Ensure Broadridge is an integral part of any business decision
- Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
- Draft thorough client profiles for all accounts
- Publish trip reports in a timely manner
- Prepare / execute annual client strategic plans
- Escalation on Client Projects
- Visit clients on a regular basis to address all open projects, etc.
Product Sales (Value Added Products - VAP's)
- Identify and close additional revenue opportunities within existing client base
- Introduce new products and services to existing clients to increase their operational efficiency
- Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
- Conduct and coordinate product presentations when/where necessary
- Working with sales, negotiate pricing on product sales
- Finalize all the appropriate documents in conjunction with Legal and Finance
Consultancy and Product Development Sales (Event-based)
- Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
- Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
- Working with sales, negotiate pricing on such sales
- Finalize all the appropriate documents in conjunction with Legal and Finance
Contract Negotiations
- Renew all existing client agreements (prior to existing contract end date)
- Conduct and coordinate negotiations on contact terms and conditions
- Work with Finance and Legal on preparation of all pricing proposals and legal documents
- Prepare and negotiate Service Level Agreements
Contribute to the Client Satisfaction Surveys process
- Work with Client Service Management team to review survey results with the client
- Contribute to action plans / Review action plans with client where applicable
- Monitor performance and update plan to ensure all tasks have been accomplished
Metrics
- Review metrics w/ client on a monthly basis, where appropriate
- Suggest modifications to metrics as needed to address the changing conditions
- Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status
Qualifications:
- Degree-level
- Have a minimum 5 years of Account Management experience within the Financial Services Industry
- Have a strong understanding of the financial market, with knowledge of the Nordics
- Have the ability to build trusting relationships
- Be able to communicate and influence
- Exceed client expectations
- Fluency in a Nordic(s) language preferred
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.