Implementation Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

As an Implementation Engineer, you will work with clients to understand functional and technical requirements, configure, integrate, and customize trading platforms to meet their business needs, while partnering with Product, Technical Account Management, and Support teams to deliver reliable client solutions.

You will apply hands-on programming and problem-solving skills in an Agile environment to investigate and resolve complex issues, contributing to the delivery and continuous improvement of production solutions.

Responsibilities

• Work with clients to analyze their requirements and issues from both functional and technical perspectives.
• Configure, integrate, and customize products to fulfil clients’ business requirements.
• Liaise with Product teams and Technical Account Managers to support successful client implementations.
• Proactively improve processes to promote better quality and safer deployments.
• Assist the Support team with the most critical support cases.
• Use programming and problem-solving skills to investigate, troubleshoot, and resolve issues using Java, Linux and databases.
• Work collaboratively within an Agile/Scrum framework to support team delivery and product innovation.
• Apply continuous integration and test-driven development (TDD) practices when developing or enhancing technical solutions.
• Build, test, and validate implementation-related technical deliverables before deployment.

Your Profile

• Minimum 3 years experience in a client-facing technical support role or an implementation/delivery role.
• A degree in Computer Science, Information Systems, Engineering, or a relevant major.
• Highly comfortable in a client-facing role, with a strong focus on building relationships and supporting clients through regular meetings, phone calls, presentations, demos, and day-to-day communication.
• Excellent communication skills, with the ability to communicate clearly and concisely with clients and internal stakeholders.
• Technical expertise: Knowledge of Java, Linux, and databases is required, with a interest of solving problems through programming.
• Autonomy, organization, and a strong sense of accountability.
• A collaborative mindset and the ability to work effectively as part of a cross-functional Agile team.
• Excellent command of English.
• Financial experience is a plus, including exposure to front-office systems, market connectivity, equities/derivatives, FIX protocol, and third-party vendors.

Technical Environment

• The role requires technical knowledge of Java, Linux, and SQL databases.
• You will work primarily in a Java-based, Linux environment and will use SQL to investigate data, support integrations, and help resolve functional and technical issues. Familiarity with databases, including writing and understanding SQL queries, is required.
• Relevant engineering tools and practices may include: Java development and debugging, build and deployment processes, automated testing, continuous integration, and quality-focused delivery practices.

What You Will Gain

• This position leads to a sound understanding of international financial markets and excellent knowledge of our product suite.
• You will gain exposure to product engineering, production-grade client solutions, training and development, and opportunities to contribute to innovative technical initiatives.

Hybrid Flexible at Broadridge

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid.

#LI-Hybrid

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.