{"id":316994,"url":"https://alion.io/job/broadridge-manager-call-center","title":"Manager, Call Center","company":{"id":3889,"name":"Broadridge","domain":"broadridge.com","url":"https://alion.io/company/broadridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":57,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edgewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-12T00:00:00Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-11-08T11:28:41Z","board_verified":true,"closed_at":null,"days_open":180,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":180},"description":"At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.\nThis role is responsible for operational performance, vendor oversight, regulatory alignment, workforce planning, and continuous improvement initiatives.\nThe ideal candidate will combine strong operational leadership with data-driven decision-making, a focus on client experience, and a deep\nunderstanding of service delivery within a regulated financial services environment. This individual will partner closely with senior leadership\nto enhance performance, optimize processes, and support strategic initiatives.\nLead and oversee the performance of the call center operations, ensuring service levels, quality standards, and KPIs are consistently met.\n\nProvide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved.\n\nManage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts.\n\nRespond to and resolve complex internal and external inquiries, including escalations.\n\nServe as a subject matter expert on Transfer Agency policies, procedures, and regulatory requirements.\n\nPartner with internal stakeholders to anticipate volume fluctuations resulting from mailings, corporate actions, or other\n\nshareholder communications and proactively plan staffing needs.\n\nOversee Quality Assurance and Training programs, including curriculum development, coaching, and ongoing performance management.\n\nAnalyze call center data and develop reporting to drive operational insights and performance improvements.\n\nLead forecasting and workforce planning efforts to ensure operational efficiency and cost discipline.\n\nManage special projects and strategic initiatives impacting service delivery.\n\nParticipate in operational governance meetings and recommend process improvements to enhance service and reduce risk.\n\nSalary range $90,000.00- $100,000.00. Bonus Eligible.\nBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.\nPlease visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.\n#LI-CM\nWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.\nUse of AI in Hiring \nAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.\nUS applicants: Click here to view the EEOC \"Know Your Rights\" poster.\n Disability Assistance\nWe recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.\nIf you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to .","description_format":"text","description_chars":4352,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-05T16:14:45Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.106,"p_room":0.28,"age_days":180,"expected_fill_days":36,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/broadridge-manager-call-center","json_url":"https://alion.io/job/broadridge-manager-call-center.json","meta":{"generated_at":"2026-11-08T22:24:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3889},"rest":"https://alion.io/mcp/rest/get_company?id=3889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadridge-manager-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadridge-manager-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadridge-manager-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadridge-manager-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadridge-manager-call-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":316994}},{"tool":"search_jobs","arguments":{"company":"broadridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":316994},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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