{"id":3840375,"url":"https://alion.io/job/broadridge-manager-senior-manager-kyc-contract","title":"Manager / Senior Manager (KYC) (CONTRACT)","company":{"id":3889,"name":"Broadridge","domain":"broadridge.com","url":"https://alion.io/company/broadridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":64,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T22:29:12Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T01:08:10Z","board_verified":false,"closed_at":"2026-11-07T01:08:10Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.\nBroadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.\nThis role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.\nKey responsibilities:\nLead day-to-day BAU KYC operations, including remediation and periodic review activities.\nOversee investigation queues, work allocation, prioritization and progress against applicable service levels.\nGuide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.\nEnsure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.\nMonitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.\nEscalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.\nProvide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.\nPartner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.\nMaintain clear, accurate records of case decisions, escalations and operational activities.\nSupport management reporting on queue health, productivity, quality and outstanding issues.\nRequired qualifications and experience:\nExperience handling end-to-end BAU KYC remediation and periodic reviews.\nDeep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.\nExperience managing operational workflows and high-volume investigation queues.\nAbility to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.\nStrong organizational skills, including the ability to prioritize work and manage competing deadlines.\nClear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.\nSound judgment, attention to detail and a commitment to handling customer information responsibly.\nPreferred qualifications\nPrior experience leading or supervising a KYC operations team.\nExperience improving operational processes, quality controls or queue management practices.\nRelevant AML, KYC or financial-crime compliance training or certification.\nWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.\nUse of AI in Hiring \nAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. 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