{"id":3860636,"url":"https://alion.io/job/broadridge-senior-account-manager-2","title":"Senior Account Manager","company":{"id":3889,"name":"Broadridge","domain":"broadridge.com","url":"https://alion.io/company/broadridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":64,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong","Singapore"],"countries":["HK","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-11-06T09:14:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T23:15:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.\nRole Overview\nThe Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities.\nThe individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations. Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.\nResponsibilities\nClient Relationship Management\nCultivate relationships at a higher level than exist today \nBuild and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded) \nTrack client sentiment, operational issues, and engagement levels to determine RAG (Red/Amber/Green) relationship status \nIdentify risks early, manage escalations and develop remediation plans with internal teams \nMeet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives \nEnsure Broadridge is an integral part of any business decision \nCommunicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate \nDraft thorough client profiles for all accounts \nPublish trip reports in a timely manner \nPrepare / execute annual client strategic plans \nEscalation on Client Projects \nVisit clients on a regular basis to address all open projects, etc… \nProduct Sales (Value Added Products - VAP's)\nIdentify and close additional revenue opportunities within existing client base \nIntroduce new products and services to existing clients to increase their operational efficiency \nWork with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) \nConduct and coordinate product presentations when/where necessary \nWorking with sales, negotiate pricing on product sales \nFinalize all the appropriate documents in conjunction with Legal and Finance \nConsultancy and Product Development Sales (Event-based)\nIdentify and close additional revenue opportunities within existing client base for consultancy and product development sales \nWorking with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) \nWorking with sales, negotiate pricing on such sales \nFinalize all the appropriate documents in conjunction with Legal and Finance \nContract Negotiations\nRenew all existing client agreements (prior to existing contract end date) \nConduct and coordinate negotiations on contact terms and conditions \nWork with Finance and Legal on preparation of all pricing proposals and legal documents \nPrepare and negotiate Service Level Agreements \nProject Management Oversight\nUnderstand client business initiatives and determine action plan (may be part of strategic plan) \nDraft client commitment letter and ensure client cost approvals are obtained (signatures) \nFacilitate the initial project kickoff and help obtain the proper resources to accomplish goal \nLiaise with Client Service Management (CSM) and/or Project Management to oversee the project to ensure BR meets/exceeds all key milestones and expectations \nConduct and coordinate both internal and client update sessions \nFocus Groups\nManage all aspects of the regular Focus Group Agenda \nOrganize compelling, well thought out topics with guest speakers and interactive sessions to keep the meeting strategic in nature with limited tactical times. \nLogistics (location, gifts, meals/breaks, after meeting affair, etc.) \nPresentations (hard copies and visual) \nFollow-up action items with monthly client update \nContribute to the Client Satisfaction Surveys process \nWork with Client Service Management team to review survey results with the client \nContribute/review action plans with client where applicable \nMonitor performance and update plan to ensure all tasks have been accomplished \nMetrics\nReview metrics with client on a monthly basis, where appropriate \nSuggest modifications to metrics as needed to address the changing conditions \nContribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status \nYour Profile\nDegree-level \nHave a minimum 5 years of Account Management experience within the Financial Services Industry (buy-side) \nHave a strong understanding of the buy-side market \nHave the ability to build trusting relationships \nBe able to communicate and influence \nExceed client expectations \nWe are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.\nWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.\nUse of AI in Hiring \nAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.","description_format":"text","description_chars":6232,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-06T09:14:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/broadridge-senior-account-manager-2","json_url":"https://alion.io/job/broadridge-senior-account-manager-2.json","meta":{"generated_at":"2026-11-14T04:17:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6811,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3889},"rest":"https://alion.io/mcp/rest/get_company?id=3889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadridge-senior-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadridge-senior-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadridge-senior-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadridge-senior-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadridge-senior-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3860636}},{"tool":"search_jobs","arguments":{"company":"broadridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3860636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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