{"id":1938222,"url":"https://alion.io/job/broadridge-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":3889,"name":"Broadridge","domain":"broadridge.com","url":"https://alion.io/company/broadridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":57,"ghost_share":0,"stale_share":0.754,"repost_share":0.018,"time_to_fill_p50_days":38,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":218000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T08:23:29Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.\nRole Overview\nAs a Senior Technical Account Manager (TAM), you will play a central role in delivering a proactive, client-focused service experience under our new pod operating model. You will act as a trusted partner to our clients-deeply understanding their business, anticipating their needs, and collaborating internally to ensure their continued success.\nThis is a highly impactful client-facing role that combines technical expertise, relationship management, and commercial acumen. Working within a multi-disciplinary pod, you will drive client satisfaction, retention, and growth while ensuring service excellence across all aspects of delivery: incident management, change management, and client advocacy.\nYour mission is to help transform our client support model-from reactive issue resolution to proactive partnership-ensuring every client receives tailored, high-value service and a consistently exceptional experience.\nKey Responsibilities\n1. Client Intimacy\nDevelop a deep understanding of each client’s business model, trading strategies, and technology stack.\nAnalyze product usage, workflows, and key business drivers to identify needs, patterns, and opportunities.\nContinuously document and refresh client intelligence in our CRM and internal knowledge systems.\nPartner with Product Management and Account Management to align on client objectives and priorities.\n2. Client Satisfaction & Revenue Retention\nMonitor and assess client sentiment through direct engagement, surveys, and usage analytics.\nAnticipate dissatisfaction or churn risk early by reviewing support trends, renewal timelines, and usage data.\nLead remediation plans (“path to green”) for at-risk clients, coordinating across internal teams.\nTrack and report satisfaction metrics through governance dashboards, QBRs, and client scorecards.\n3. Contribution to Revenue Growth\nIdentify upsell and cross-sell opportunities by understanding client challenges and expansion plans.\nCollaborate closely with Sales to qualify opportunities and support pipeline development.\nProvide business insights and account context to enable strategic growth within your client portfolio.\n4. Day-to-Day Client Service & Relationship Management\nServe as the primary contact for assigned clients, ensuring timely, accurate, and high-quality responses.\nManage tickets, track resolution progress, and ensure accountability across all resolving groups.\nCoordinate changes, upgrades, and maintenance activities smoothly, minimizing client impact.\nProactively schedule client touchpoints (weekly meetings, QBRs, onsite visits) to maintain engagement and transparency.\n5. Incident Management\nAct as Incident Manager for high-severity issues (Sev1 & Sev2), coordinating communications and technical resolution.\nEnsure proper escalation, root cause documentation, and structured post-mortems.\nLead corrective action planning and track follow-through to prevent recurrence.\n6. Client Advocacy\nRepresent the client’s perspective within our organization, ensuring their needs and priorities drive action.\nEscalate, champion, and track internal progress on critical client issues.\nFacilitate transparency by providing clear, honest updates to clients and internal stakeholders.\nOrchestrate governance meetings (internal and client-facing) to review client health and progress.\n7. Release & Change Management\nManage end-to-end change processes for client environments, ensuring all technical, testing, and approval protocols are met.\nCoordinate pre- and post-change communication, validation, and rollback planning.\nEnsure changes are properly documented, approved, tested, and communicated to clients.\n8. Client Training\nDeliver tailored onboarding sessions for new clients or new users. Identify ongoing training needs and deliver scheduled or ad-hoc sessions to enhance product utilization.\nMaintain accessible self-service training materials and documentation.\n9. Cross-Pod Collaboration & Global Coverage\nPartner with regional pods to ensure seamless 24/5 client support and zero service gaps across time zones.\nExecute structured handovers for ongoing incidents, open projects, and critical client communications.\nDrive global consistency and accountability across pods serving shared clients.\nYour Profile\n8+ years’ experience in technical client service, account management, or application support within financial technology or trading environments.\nDeep knowledge of Order Management Systems, FIX connectivity, and front-office trading workflows\nProven success managing complex client relationships and driving satisfaction in high-pressure environments.\nStrong technical troubleshooting and coordination skills, with a disciplined approach to issue ownership.\nCommercially minded-able to identify growth opportunities and articulate client value propositions.\nExceptional communication, presentation, and interpersonal skills.\nKnowledge of the FIX protocol and trading system architectures is highly desirable.\nWhat Success Looks Like\nClients view you as a trusted advisor and advocate.\nYou maintain proactive engagement and drive measurable improvements in client satisfaction.\nUpsell opportunities and retention initiatives are actively identified and progressed. Incidents and changes are managed transparently, with strong accountability and communication.\nYou set the standard for collaboration, consistency, and service excellence within your pod.\nAbout the Pod Model\nEach pod is a client-centric, cross-functional team accountable for a defined client portfolio.\nWithin the pod:\nThe Pod Leader is accountable for all outcomes for the assigned client group.\nEach Technical Account Manager (TAM) owns daily service delivery and relationship management for their clients.\nThe Account Owner (Pod Leader or Senior TAM) ensures end-to-end accountability for client satisfaction, retention, and growth.\nBy operating in pods, we deliver proactive, connected, and commercially focused service to every client.\nCompensation Range: The salary range for this position is between $150,00- $160,000.\nBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible\nBenefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.\nWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.\nUse of AI in Hiring \nAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.\nUS applicants: Click here to view the EEOC \"Know Your Rights\" poster.\n Disability Assistance\nWe recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.\nIf you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to .","description_format":"text","description_chars":8578,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Office Management","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-06T00:46:54Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":10,"expected_fill_days":38,"reasons":["conf:16","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/broadridge-senior-technical-account-manager","json_url":"https://alion.io/job/broadridge-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-15T12:22:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3889},"rest":"https://alion.io/mcp/rest/get_company?id=3889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadridge-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadridge-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadridge-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadridge-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadridge-senior-technical-account-manager"}]}