{"id":3383478,"url":"https://alion.io/job/broadridge-technical-account-manager-3","title":"Technical Account Manager","company":{"id":3889,"name":"Broadridge","domain":"broadridge.com","url":"https://alion.io/company/broadridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":62,"ghost_share":0,"stale_share":0.79,"repost_share":0.016,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T06:21:25Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T05:14:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.\nRole Overview\nBroadridge is seeking a Technical Account Manager to serve as the primary technical and operational partner for our clients, ensuring the successful delivery and ongoing optimization of Broadridge's Tbricks trading platform and related solutions.\nThis role combines technical expertise, service delivery, client relationship management, and issue resolution. You will work closely with clients to understand their business objectives, manage complex technical challenges, monitor service performance, and coordinate with internal teams to ensure contractual commitments, service levels, and business outcomes are achieved.\nThe ideal candidate has a strong background in trading technology, enterprise software, or capital markets platforms, along with excellent communication skills and a passion for delivering exceptional client experiences.\nResponsibilities\nServe as the primary technical point of contact for assigned clients.\nBuild and maintain strong client relationships, acting as a trusted advisor and advocate.\nEnsure contracted service levels, KPIs, and customer expectations are met or exceeded.\nLead regular service reviews, operational meetings, and customer status updates.\nCollaborate with clients to understand their technical requirements, business objectives, and evolving needs.\nMaintain in-depth knowledge of Tbricks products, workflows, and platform capabilities to effectively support clients and provide expert guidance.\nManage and troubleshoot complex technical issues, coordinating with Product, Engineering, and Support teams to drive timely resolution.\nMonitor service performance, identify risks, and proactively recommend improvements to enhance customer outcomes.\nTrack, analyze, and report on customer success metrics and operational KPIs.\nSupport project delivery by managing scope, timelines, dependencies, risks, and client communications.\nPartner with Sales, Product Management, and Engineering teams to provide client feedback and contribute to product enhancements.\nIdentify opportunities for solution expansion, contract renewals, and additional business within existing accounts.\nPromote customer adoption, engagement, retention, and long-term success.\nEvaluate and recommend new technologies and processes that improve customer engagement and service delivery.\nActs as a resource for colleagues with less experience.\nYour Profile\nBachelor's degree in Computer Science, Engineering, Information Technology, or a related field.\n5+ years of experience in Technical Account Management, Customer Success, Professional Services, Technical Support, Solutions Engineering, or a similar client-facing technical role.\nStrong experience supporting enterprise software, trading platforms, capital markets solutions, or financial technology products.\nExperience supporting platforms such as Tbricks, OMS, EMS, electronic trading, or similar front-office trading technologies is highly preferred.\nStrong understanding of software development, system architecture, APIs, networking concepts, and enterprise application environments.\nProven ability to troubleshoot and resolve complex technical issues while managing multiple stakeholders.\nExperience managing enterprise client relationships and delivering high-quality service in a technology, fintech, or financial services environment.\nDemonstrated project management skills with the ability to manage competing priorities and deadlines.\nStrong analytical, problem-solving, and decision-making skills.\nExcellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.\nAbility to work independently and effectively in a fast-paced, client-focused environment.\nExperience collaborating across Sales, Product Management, Engineering, and Support organizations.\nPreferred Qualifications\nExperience supporting trading workflows, order management, execution management, or capital markets platforms.\nKnowledge of service delivery best practices, SLA management, and customer success methodologies.\nExperience leading technical implementations, onboarding programs, or platform migrations.\nFamiliarity with cloud technologies, APIs, integrations, and distributed system environments.\nExperience working directly with buy-side, sell-side, or institutional financial services clients.\nWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.\nUse of AI in Hiring \nAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.","description_format":"text","description_chars":5606,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-28T06:21:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/broadridge-technical-account-manager-3","json_url":"https://alion.io/job/broadridge-technical-account-manager-3.json","meta":{"generated_at":"2026-10-31T16:22:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3889},"rest":"https://alion.io/mcp/rest/get_company?id=3889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadridge-technical-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadridge-technical-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadridge-technical-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadridge-technical-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadridge-technical-account-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3383478}},{"tool":"search_jobs","arguments":{"company":"broadridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3383478},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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