{"id":3281040,"url":"https://alion.io/job/broadway-support-services-client-success-agent-bss","title":"Client Success Agent - BSS","company":{"id":4421041,"name":"Broadway Support Services","domain":"broadwaysupportservices.com","url":"https://alion.io/company/broadwaysupportservices","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T16:30:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T00:00:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.\nOverview\nThe Client Success Agent is focused on providing exceptional voice support for our clients who are enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience.\nResponsibilities\nUtilize client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns \nResolve client inquiries, complex scenarios and concerns with confidence, relationship building and listening skills \nSupport the clients with empathy, understanding, and subject matter knowledge \nDocument client discussions clearly and concisely \nPresent settlement proposals to clients for approval \nStrong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience \nResponsible for guiding the client’s discussions with next steps to progress towards their financial goals \nAssist clients that may have creditors seeking legal action; we provide guidance through this process \nIf required, escalate and direct clients to managers, team leads, and other departments as needed \nQualifications\nHigh school diploma/GED required; College degree preferred \n2+ years of experience working in a relationship-based support role\n2+ years of Customer Service experience\nExperience within a financial or banking organization preferred\nExcellent interpersonal communication skills, both verbal and written \nStrong critical thinking and problem-solving abilities \nStrong organizational and multi-tasking skills using multiple systems and tools, with an acute attention to detail \nAbility to remain professional, confident and patient when faced with complex problems \nProficient in Microsoft Excel and Office\nSoft Skills Qualifications\nMust have the ability to:\nAttain and maintain high performance expectations on a monthly basis\nWork in a fast-paced, high-volume setting\nClearly explain details about the company's debt settlement program to current clients\nRecall details of calls with clients and to record those details accurately in Salesforce\nUse and navigate multiple computer systems with exceptional multi-tasking skills\nDe-escalate stressful situations\nSupport and de-escalate vulnerable and sometimes difficult clients\nRemain calm and professional during difficult discussions\nTake constructive feedback\nBenefits\nBroadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.\nOur extensive benefits package includes:\nLaw benefits\nPrivate insurance\nReferral program\nMeal subsidy\nTransportation (Starting at 4:00 PM)\nMassive Growth Opportunities\nContinuous development\nPrivileged location (City Center)\nGreat Work Environment","description_format":"text","description_chars":3462,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T16:30:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/broadway-support-services-client-success-agent-bss","json_url":"https://alion.io/job/broadway-support-services-client-success-agent-bss.json","meta":{"generated_at":"2026-10-31T02:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421041},"rest":"https://alion.io/mcp/rest/get_company?id=4421041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadway-support-services-client-success-agent-bss"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadway-support-services-client-success-agent-bss"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadway-support-services-client-success-agent-bss"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadway-support-services-client-success-agent-bss\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadway-support-services-client-success-agent-bss"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3281040}},{"tool":"search_jobs","arguments":{"company":"broadwaysupportservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3281040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}