{"id":3715674,"url":"https://alion.io/job/broadway-support-services-facilities-coordinator","title":"Facilities Coordinator","company":{"id":4421041,"name":"Broadway Support Services","domain":"broadwaysupportservices.com","url":"https://alion.io/company/broadwaysupportservices","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:40:26Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T02:07:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nSupport the facilities department on daily operations, manage the lifecycle of incoming service tickets, prioritize critical needs, and dispatch tasks to internal technicians and facilities leadership. Serves as a direct support to the subareas planning and control, maintenance and workplace.\nResponsibilities\nMonitor the CMMS platform to review, prioritize, and assign incoming service tickets to internal technicians based on urgency and workload, optimizing response times and resource allocation.\nDeliver robust administrative and operational support to the Planning & Control, Maintenance, and Workplace Services divisions to align daily activities.\nMaintain, organize, and update all physical and digital maintenance records, asset logs, and service history reports within the database.\nServe as the point of contact for internal business units. Provide proactive communication regarding service timelines, ticket status updates, and resolutions.\nMonitor department tickets service level agreements (SLAs). Maintain clean operational data and partner with leadership to analyze ticket trends, roadblocks, and identify process improvements.\nSupervise and provide active operational support for all ongoing facilities activities across the workplace, ensuring daily tasks align with service standards.\nAudit tickets daily, follow up with internal technicians and facilities leadership to ensure timely closures and data cleanliness.\nDecision Rights:\nTicket Triage & Prioritization\nTechnician Routing\nService Communication\nKPIs:\nInternal client satisfaction (CSAT)\nData Integrity Score\nMean Time to Dispatch\nQualifications\nInterfaces (Internal/External):\nInternal: Facilities Manager, Workplace Services Lead, Building Engineer, Security Leader, Planning and Control lead, Facilities Technicians, Operations leaders.\nExternal: All FM vendors for reporting/records; utility providers for metering data; auditors/inspectors\nRequired Experience:\nMinimum 1- 2 years of experience in customer service or office support roles. A plus if it has previous experience with Data Analysis.• Hands on with CMMS, preferred experience with ticket and work order management.• Education: Currently pursuing or completing a bachelor’s degree in business administration, Industrial Engineering, or a related facilities field.\nMonday-Friday 07:00AM-4:00PM; Saturday 08:00AM-12:00PM.\nBenefits\nBroadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.\nOur extensive benefits package includes:\nLaw Benefits\nPrivate insurance\nReferral Program\nTransportation (Starting at 4:00 PM)\nMassive Growth Opportunities\nContinuous development\nPrivileged location (City Center)\nGreat Work Environment","description_format":"text","description_chars":2867,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T00:40:26Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/broadway-support-services-facilities-coordinator","json_url":"https://alion.io/job/broadway-support-services-facilities-coordinator.json","meta":{"generated_at":"2026-11-08T03:28:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421041},"rest":"https://alion.io/mcp/rest/get_company?id=4421041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadway-support-services-facilities-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadway-support-services-facilities-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadway-support-services-facilities-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadway-support-services-facilities-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadway-support-services-facilities-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3715674}},{"tool":"search_jobs","arguments":{"company":"broadwaysupportservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3715674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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