{"id":2499619,"url":"https://alion.io/job/broadway-support-services-infrastructure-administrator-ii","title":"Infrastructure Administrator II","company":{"id":4421041,"name":"Broadway Support Services","domain":"broadwaysupportservices.com","url":"https://alion.io/company/broadwaysupportservices","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-14T05:36:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T03:35:48Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Us\nBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.\nOverview\nNational Debt Relief is seeking an IT Administrator II to join our growing Infrastructure team. This role is designed as a senior hybrid Systems/Network position supporting both areas of technology across on-premises and cloud environments. The IT Administrator II will take ownership of critical infrastructure systems and networks, ensuring high availability, security, and performance.\nThis individual will also serve as a technical escalation point, contributing to project delivery, automation initiatives, and process improvements. The ideal candidate is a versatile IT generalist with deep hands-on expertise in systems and network administration, capable of balancing operational reliability with forward-looking technical strategy.\nResponsibilities\nSystems Administration\nAdminister and support Windows Servers across physical and virtual environments.\nConfigure and install systems (hardware, OS, software, services) in alignment with organizational standards.\nManage Active Directory/Entra, Group Policy, and related identity/security services.\nAdminister Microsoft 365 services including Exchange, Teams, OneDrive, and SharePoint.\nMonitor and maintain backups, patch management, antivirus, and application deployment solutions.\nCreate and maintain PowerShell scripts to automate operational and administrative tasks.\nPerform system backups, restores, and capacity/performance monitoring.\nContribute to documentation, best practices, and operational procedures.\nNetwork Administration\nAdminister and troubleshoot routers, switches, firewalls, VPNs, and wireless infrastructure.\nOversee and optimize network configurations within AWS and Azure, integrating on-premises and hybrid systems.\nImplement and enforce network security policies with Fortinet, Palo Alto, Netskope, and related tools.\nMonitor and analyze network health, proactively identifying and resolving issues.\nConfigure routing, web filtering, and performance optimization for critical business applications.\nGeneral Responsibilities\nPhysical installation and configuration of systems and network hardware.\nCollaborate with project teams to define technical needs, strategies, and implementation plans.\nServe as an escalation point for Level 3 issues from IT Support and Infrastructure teams.\nParticipate in technical research, evaluating new tools and recommending automation and efficiency improvements.\nContribute to disaster recovery planning and execution.\nMaintain knowledge base articles and SOPs to support knowledge sharing and consistency.\nParticipate in on-call rotation\nQualifications\nEducation & Experience\nBachelor’s degree in IT, Computer Science, or related discipline preferred (or equivalent experience).\n5+ years of proven hands-on experience in systems and/or network administration.\nMicrosoft or Network certifications (MCP, CCNA, etc.) strongly preferred.\nStrong experience with Microsoft 365 administration and scripting (PowerShell).\nDemonstrated experience with both enterprise server and networking environments.\nNetwork Admission Control experience preferred.\nCall Center infrastructure experience is a plus.\nRequired Skills & Abilities\nStrong problem-solving, analytical, and troubleshooting skills across systems and networks.\nAbility to think strategically and execute in a fast-paced, high-demand environment.\nProven ability to manage competing priorities and reprioritize as business needs change.\nExcellent communication skills with stakeholders at all levels.\nCollaborative and inquisitive nature with a willingness to challenge the status quo.\nBackground in using a Helpdesk ticketing system\nFamiliarity with ITIL processes and change management practices.\nBenefits\nBroadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.\nOur extensive benefits package includes:\nLaw Benefits\nPrivate insurance\nMeal Subsidy\nReferral Program\nTransportation (Starting at 4:00 PM)\nMassive Growth Opportunities\nContinuous development\nPrivileged location (City Center)\nGreat Work Environment","description_format":"text","description_chars":4555,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:36:48Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":15,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/broadway-support-services-infrastructure-administrator-ii","json_url":"https://alion.io/job/broadway-support-services-infrastructure-administrator-ii.json","meta":{"generated_at":"2026-10-29T07:28:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421041},"rest":"https://alion.io/mcp/rest/get_company?id=4421041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroadway-support-services-infrastructure-administrator-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroadway-support-services-infrastructure-administrator-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroadway-support-services-infrastructure-administrator-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broadway-support-services-infrastructure-administrator-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroadway-support-services-infrastructure-administrator-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2499619}},{"tool":"search_jobs","arguments":{"company":"broadwaysupportservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2499619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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