Security Operations Specialist

About Us

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview

Provide continuous, in-house coverage of CCTV monitoring, access control, and badge lifecycle operations to ensure a secure, compliant, and well-controlled workplace.

Responsibilities

• Monitor CCTV in real time; identify anomalies, alarms, and risks; log events and escalate per SOPs.
• Administer access control including badge issuance, modification, deactivation, and handling exceptions.
• Perform incident triage: evaluate alarms, gather evidence, complete logs, and escalate to Security Leader.
• Conduct routine health checks on CCTV cameras/NVRs and access devices; report faults to MEP/IT or vendors.
• Maintain daily logs, incident records, badge audit trails, and evidence retention per governance standards.
• Coordinate with guarding vendor on post orders, responses, escorts, and incident follow-through.
• Support investigations by exporting CCTV footage, access reports, and preparing audit documentation.
• Participate in awareness campaigns, drills, emergency exercises, and continuous improvement activities.

Qualifications

• At least 2 years of experience in security operations or a related role is preferred
• Situational awareness and real-time decision making
• Strong documentation and log discipline
• Integrity in handling sensitive evidence and credentials
• Customer service mindset for badge/access exceptions
• Ability to follow escalation paths and SOPs
• Coordination with Front Desk and guarding vendor team
• English proficiency (B2 level) preferred for documentation and system use

Benefits

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment