{"id":1481316,"url":"https://alion.io/job/broadwick-ticketing-manager","title":"Ticketing Manager","company":{"id":4214,"name":"Broadwick","domain":"broadwick.com","url":"https://alion.io/company/broadwick","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Adobe Photoshop","optional":true}],"status":"live","first_seen_at":"2026-09-29T21:16:06Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T18:41:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Roles: Ticketing Manager\nReports into: Head of Live\nLocation: Troxy, Stepney, London\nContract Type: Permanent, Full time (42.5 hours per week)\nWho Broadwick are:\nBroadwick, is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.\nCollectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.\nWho Troxy are:\nTroxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,600 capacity across its dramatic Grand Hall and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.\nWhat we’re looking for:\nWe’re looking for an organised and proactive person to lead our Ticketing operations at Troxy, overseeing everything from on-sales with our partner Ticketmaster and event setup to allocation management, sales tracking and final settlements with promoters.\nYou’ll manage a team of casual box office and front of house staff, work event days including evenings and weekends, and handle customer enquiries across email and social channels, providing clear information and resolving issues quickly. You’ll also collaborate with the wider team to keep event details accurate and ensure a smooth front of house experience.\nWhat you’ll be responsible for:\nTicketing Management\nSet up all ticketed events, ensuring accurate manifests, correct allocations and compliance with promoter requirements.\nManage all on-sales through Ticketmaster, including allocation management with other agents and promoters.\nMaintain accurate event information across ticketing systems and the Troxy website, ensuring copy and assets meet brand guidelines and announcement deadlines.\nEnsure all seating and standing configurations comply with licensed capacities and internal safety requirements.\nEnsure all ticket sales channels are pre-approved, compliant and operationally efficient.\nMonitor sales across all agents, provide regular internal updates and flag issues or opportunities.\nSupport marketing activity by supplying accurate data and ensuring event information is up to date.\nPromote use of the venue’s primary ticketing system to promoters and clients.\nMaintain accurate records for each event, including sales figures, rebates, invoicing data and settlement information.\nProvide Event Managers with accurate pre-show ticketing information, including expected attendance and any operational considerations.\nKeep informed of industry ticketing developments and recommend improvements to processes and customer experience.\nClient and Customer Services\nAssist the Head of Live with venue availability diary management and promoter queries where required.\nEnsure accessible guest access and companion ticket requests are handled promptly and sensitively.\nHandle ticketing-related customer queries and escalations in coordination with the wider team.\nBox Office Management\nRecruit, schedule and manage box office, front of house, scanning and usher staff, keeping staffing levels within budget.\nLead the box office operation on event days, ensuring the team is properly briefed, staffed and equipped for each show.\nWork with Event Managers to support smooth front of house delivery and resolve issues on the night.\nClose and reconcile each event, completing accurate final show settlements for promoters.\nWork regular evenings, weekends and late finishes as required by the event schedule, ensuring consistent leadership during live operations.\nGeneral\nBe a consummate team player, bringing a positive attitude to everyone who experiences Troxy.\nAssist in developing and maintaining effective team work within departments and offices of Troxy.\nPlanning activities with other functions and stakeholders within the venue.\nProvide and promote the highest level of customer service.\nContinuously seek ways to improve personal, team and business performance.\nEnsure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.\nTo liaise with the wider team on all aspects of Health and Safety within the venue.\nEnsure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety Policy and practices.\nTo attend regular H&S meetings.\nUndertake any other relevant duties or reasonable request as requested by management.\nUnderstand the importance of Equality & Diversity in the work place.\nOther\nCarrying out ad hoc duties when required to.\nYou’ll need to have:\nExcellent knowledge of ticketing systems.\nAwareness of the main players in the event ticketing business.\nKnowledge of the latest technologies in ticketing.\nExcellent communication skills.\nEffective administration, time management and organisational skills.\nFlexibility (varied working hours).\nAbility to lead and motivate a team.\nExperienced at labour management and team development.\nPositive 'can do' attitude, ambitious, great initiative, drive and enthusiasm.\nTeam player who enjoys working in a high achieving environment.\nA commitment to delivering the best.\nCreative thinker.\nComputer literate with strong skills with Word, Excel and Outlook.\nHigh energy with the ability to work calmly under pressure.\nBudget planning skills.\nNice to haves:\nPrevious experience of Ticketmaster.\nBasic skills in Photoshop.\nSocial Media customer engagement experience.\nAt Troxy, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Sales & Marketing","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-09-29T21:16:06Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":62,"reasons":["conf:8","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/broadwick-ticketing-manager","json_url":"https://alion.io/job/broadwick-ticketing-manager.json","meta":{"generated_at":"2026-10-01T04:17:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3559,"day_limit":5000,"remaining_today":1441,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}