{"id":95221,"url":"https://alion.io/job/broccoli-ai-ai-customer-strategy-lead","title":"AI Customer Strategy Lead","company":{"id":3105,"name":"Broccoli AI","domain":"broccoli.com","url":"https://alion.io/company/broccoli-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":64,"open_postings":30,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T22:42:17Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-31T17:01:47Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":92},"description":"About Broccoli AI\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors rely on Broccoli every day.\n\nWe've grown to $15M+ ARR in under two years.\n\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\nWe're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\nThe Role\nWe’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.\nThis is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone - you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.\nThe best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work - you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you’re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It’s an early, high-ownership role with real room to grow as we scale.\nWhat You’ll Do\nOwn the rollout. Take customers from signed to fully live on the platform - scoping, configuration, launch, and adoption across the front office, technicians, and locations.\n\nLearn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.\n\nDrive adoption and value. Make sure customers are using the platform deeply and getting real results - and quantify it in hard numbers (ROI, revenue, conversion, labor savings).\n\nManage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.\n\nBe the customer’s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.\n\nPartner with engineering. Work hand in hand with our forward-deployed engineers - they handle the deep technical build, you own the customer, the configuration, and the outcome.\n\nInfluence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.\n\nFeed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.\n\nWhat We’re Looking For\n4-8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).\n\nAlso a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.\n\nA track record of getting customers live and adopting - ideally across a portfolio, and ideally with SMB or multi-location operators.\n\nMeasurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.\n\nCustomer obsession. You measure yourself by whether the customer is better off, and you do what it takes.\n\nComfort in the data yourself - you can pull the numbers, show the impact, and tell the story.\n\nStrong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.\n\nAn AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.\n\nExcited to work in person 5 days a week in San Francisco with the team.\n\nBonus Points\nYou’ve owned a platform migration or major product rollout across many customers or locations.\n\nExperience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.\n\nStartup experience.\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-30T22:42:17Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":92,"expected_fill_days":28,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/broccoli-ai-ai-customer-strategy-lead","json_url":"https://alion.io/job/broccoli-ai-ai-customer-strategy-lead.json","meta":{"generated_at":"2026-10-31T18:19:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3105},"rest":"https://alion.io/mcp/rest/get_company?id=3105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroccoli-ai-ai-customer-strategy-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroccoli-ai-ai-customer-strategy-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroccoli-ai-ai-customer-strategy-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broccoli-ai-ai-customer-strategy-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroccoli-ai-ai-customer-strategy-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":95221}},{"tool":"search_jobs","arguments":{"company":"broccoli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":95221},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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