{"id":144118,"url":"https://alion.io/job/broccoli-ai-ai-tech-support","title":"AI Tech Support","company":{"id":3105,"name":"Broccoli AI","domain":"broccoli.com","url":"https://alion.io/company/broccoli-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-07-29T21:55:07Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-16T11:58:43Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"About Broccoli\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors rely on Broccoli every day.\n\nWe've grown to $15M+ ARR in under two years.\n\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\nWe're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\nThe Role\nWe’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.\nThis is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.\nYou’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.\nWhat You’ll Do\nResolve customer issues across product, workflow, and technical support queues\n\nTroubleshoot deeply using logs, internal tools, SQL, and other debugging workflows\n\nInvestigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations\n\nPartner with Engineering and Product to escalate bugs, document patterns, and close feedback loops\n\nCommunicate clearly with customers and internal teams about issues, expectations, and resolutions\n\nHelp define and improve support processes, documentation, and quality standards as the team grows\n\nSupport a wide range of customers, from SMB operators to larger enterprise accounts\n\nContribute to a strong customer experience while balancing speed, quality, and technical rigor\n\nWhat You’ll Bring\n3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role\n\nStrong troubleshooting instincts and the ability to work through ambiguous technical issues\n\nExperience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar\n\nComfort working directly with customers and managing communication throughout issue resolution\n\nInterest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work\n\nStrong judgment, ownership, and willingness to learn quickly\n\nEducation is not a major factor; we care more about relevant experience and capability\n\nNice to Have\nExperience supporting SaaS products in a ticket-based environment\n\nExperience with SQL, JavaScript, APIs, or light scripting\n\nExperience in AI, communications, VoIP, or workflow automation products\n\nExperience supporting mid-market or enterprise customers\n\nExperience working closely with Product and Engineering on escalations and bug reporting\n\nRole Details\nLocation: Lehi, Utah\n\nIn-office: Hybrid\n\nTeam fit: We’re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-29T21:55:07Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.28,"age_days":78,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/broccoli-ai-ai-tech-support","json_url":"https://alion.io/job/broccoli-ai-ai-tech-support.json","meta":{"generated_at":"2026-10-16T14:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3105},"rest":"https://alion.io/mcp/rest/get_company?id=3105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroccoli-ai-ai-tech-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroccoli-ai-ai-tech-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroccoli-ai-ai-tech-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broccoli-ai-ai-tech-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroccoli-ai-ai-tech-support"}]}