{"id":3434062,"url":"https://alion.io/job/broccoli-ai-founding-senior-platform-engineer-support-engineering","title":"Founding Senior Platform Engineer: Support Engineering","company":{"id":3105,"name":"Broccoli AI","domain":"broccoli.com","url":"https://alion.io/company/broccoli-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":30,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":230000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:15:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T06:16:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"About Broccoli\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep America running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors rely on Broccoli every day.\n\nWe've grown to $25M+ ARR in 2.5 years.\n\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\nWe're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\nThe Role\nWe're looking for an AI-first builder to transform how we deliver customer support at Broccoli AI.\nYou'll own customer support experience and build the AI workflows, systems, and documentation that help us resolve customer issues faster and more effectively. You'll work closely with our Technical Support team, Customer Success and Product Engineering, to build tools and automate workflow, improve how our AI troubleshoots customer issues, and build a knowledge base that delivers accurate, helpful answers.\nThis is a hands-on role for someone who wants to use technical skills to impact directly how a world class technical support team works. You'll identify recurring customer issues, build and improve AI-powered solutions, and use support data to identify opportunities to improve the customer experience.\nYou'll report to our Head of Customer Success and partner closely with teams across the company.\nWhat You'll Do\nBuild and improve AI workflows that help resolve common customer questions and Tier 1 support issues.\n\nOwn our support knowledge base, ensuring documentation is accurate, easy to navigate, and useful for both customers and AI.\n\nBuild out the customer facing support platform (example).\n\nIdentify opportunities to automate repetitive support tasks and build the tools, integrations, and workflows to make them happen.\n\nInvestigate recurring customer issues and AI failures to understand root causes and develop lasting solutions.\n\nPartner with Technical Support, Customer Success, and Product Engineering to improve the customer experience and address underlying product issues.\n\nBuild reporting and dashboards that provide visibility into ticket trends, resolution rates, and support performance.\n\nHelp ensure enterprise customers and complex issues receive the attention they need while making routine support more scalable.\n\nWhat We're Looking For\n5+ years of software engineering or closely related technical experience, with a track record of building and shipping software.\n\nA degree in Computer Science or equivalent practical experience.\n\nStrong coding skills and experience developing, debugging, and maintaining software.\n\nExperience building integrations, working with APIs and databases, and connecting systems.\n\nHands-on experience with AI-powered applications, LLMs, AI agents, or workflow automation.\n\nA product-minded approach to engineering. You enjoy understanding customer problems and building solutions that address them.\n\nStrong problem-solving skills and the ability to take projects from initial idea through implementation and iteration.\n\nExperience working with customer support teams or building customer-facing tools is a plus.","description_format":"text","description_chars":3681,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-29T02:03:14Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/broccoli-ai-founding-senior-platform-engineer-support-engineering","json_url":"https://alion.io/job/broccoli-ai-founding-senior-platform-engineer-support-engineering.json","meta":{"generated_at":"2026-10-29T09:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3105},"rest":"https://alion.io/mcp/rest/get_company?id=3105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroccoli-ai-founding-senior-platform-engineer-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroccoli-ai-founding-senior-platform-engineer-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroccoli-ai-founding-senior-platform-engineer-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broccoli-ai-founding-senior-platform-engineer-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroccoli-ai-founding-senior-platform-engineer-support-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3434062}},{"tool":"search_jobs","arguments":{"company":"broccoli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3434062},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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