{"id":301117,"url":"https://alion.io/job/broccoli-ai-strategy-operations-manager","title":"Strategy & Operations Manager","company":{"id":3105,"name":"Broccoli AI","domain":"broccoli.com","url":"https://alion.io/company/broccoli-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":30,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T23:44:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-30T17:22:21Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":72},"description":"About Broccoli AI\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors rely on Broccoli every day.\n\nWe've grown to $15M+ ARR in under two years.\n\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\nWe're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\nThe Role\nAs a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.\nThis is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.\nYou'll work across two of our core Strategy & Operations pillars:\nBusiness Operations\nObjective: Build the operating system that helps Broccoli scale efficiently.\nOwn strategic deep dives end to end - frame the question, build the analysis, deliver a clear recommendation to leadership.\n\nSupport business performance management: KPIs, reporting, and operational reviews.\n\nDrive cross-functional projects with sales, customer success, and product - from sizing opportunities to changing how we operate based on what the data says.\n\nIntelligence Platform\nObjective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.\nBuild the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.\n\nDeliver insights and benchmarks that help customers improve performance.\n\nTurn one-off analyses into repeatable tools - working with our analytics and engineering teams so the best insights become dashboards, templates, and product.\n\nWhat We're Looking For\n3-6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.\n\nPassion for exploring and applying the latest AI tools and technologies to solve real business problems.\n\nHigh-ownership mindset with a bias toward action and execution.\n\nStrong analytical skills and a structured approach to problem solving.\n\nExcellent written and verbal communication skills.\n\nExcited to work in-person five days per week with the team in San Francisco.\n\nBonus\nExperience at a high-growth startup.\n\nExperience working in home services or B2B SaaS.\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.","description_format":"text","description_chars":3549,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-05T15:09:02Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.28,"age_days":73,"expected_fill_days":28,"reasons":["conf:1","stale_co","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/broccoli-ai-strategy-operations-manager","json_url":"https://alion.io/job/broccoli-ai-strategy-operations-manager.json","meta":{"generated_at":"2026-10-30T19:59:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3105},"rest":"https://alion.io/mcp/rest/get_company?id=3105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroccoli-ai-strategy-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroccoli-ai-strategy-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroccoli-ai-strategy-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broccoli-ai-strategy-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroccoli-ai-strategy-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":301117}},{"tool":"search_jobs","arguments":{"company":"broccoli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":301117},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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