{"id":3348033,"url":"https://alion.io/job/broll-centre-operations-manager-the-square-shopping-centre","title":"Centre & Operations Manager (The Square Shopping Centre)","company":{"id":1880300,"name":"Broll","domain":"broll.com","url":"https://alion.io/company/broll","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T17:48:01Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T17:39:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"POSITION PURPOSEResponsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.\nESSENTIAL FUNCTIONS AND BASIC DUTIES\n1. Strategic Planning, Policies and Centre Management\nSupport Senior Management in developing short- and long-term goals, business plans, operational policies and procedures, and long-term budget projections.\nImplement approved operational plans and periodically review policies and procedures to improve efficiency and compliance.\nMonitor market activity, tenant movements, vacancies, new developments, competing landlord strategies, market rentals and tenant mix, and recommend appropriate actions.\nAttend relevant industry meetings and functions and maintain the Centre’s building standards and grading.\nInvestigate and motivate refurbishments, maintain hands-on control of approved projects, and manage space planning for current and future requirements.\n2. Operations, Facilities and Maintenance\nManage the day-to-day operation of the Centre, including tenant complaints, cleaning, electrical, plumbing, air-conditioning, general maintenance, parking and emergency call-outs.\nConduct regular facility inspections, identify operational needs and implement improvements.\nDevelop, schedule and control preventative maintenance programmes within budget, including a five-year maintenance plan and appropriate provisions or depreciation allowances.\nCoordinate repairs, refurbishments, major works and tenant installations; attend site meetings, monitor progress and ensure premises are properly completed and accepted.\nEnsure buildings, grounds, equipment and work areas are clean, secure, well maintained and in good repair.\nInspect and enforce tenant maintenance obligations during and at the end of lease terms.\nManage parking operations and maintain accurate control of in-house parkades where applicable.\n3. Security, Occupational Health and Safety\nIdentify security threats and develop security action plans, systems, procedures, emergency plans and preparedness programmes.\nDetermine security equipment requirements, inspect security systems and implement improvements.\nPlan security staffing, manage guards on duty, monitor the Centre and respond to emergencies and incidents.\nMaintain security information networks and liaise with tenants, SAPS and relevant local authorities.\nPromote security and safety awareness among staff, tenants and shoppers, and train maintenance and security personnel in occupational health and safety.\nEnsure compliance with the Occupational Health and Safety Act and other statutory requirements, complete regular inspections and reports, and communicate security incidents to management.\n4. Financial Planning, Reporting and Cost Control\nPrepare annual and five-year budgets, forecasts and building expenditure schedules, and conduct quarterly reviews and variance analysis.\nProvide accurate and timely client information, monthly financial statements, management reports, income and expense analysis, and operational, foot-traffic and security reports.\nSet and motivate capital expenditure and tenant-installation philosophies and specifications, recommend capital requirements, and ensure compliance with approved procedures.\nEstimate and calculate operating and utility costs, charge them to tenants as permitted by lease terms, and monitor municipal and other recoveries.\nCheck and authorise invoices, accounts, maintenance orders, municipal payments and relevant wage or salary allocations, and resolve billing discrepancies promptly.\nManage arrears and credit control, coordinate with debtors and leasing teams, liaise with attorneys where required, and motivate legal action or write-offs for approval.\nMonitor turnover rentals and tenant trading performance to identify growth opportunities or trading difficulties.\n5. Procurement, Contractors and External Stakeholders\nCoordinate maintenance contractors, suppliers, vendors and professional service providers, and ensure external services support Centre operations effectively.\nResearch and appoint suitable service providers in accordance with procurement policy, quality, price, delivery and budget requirements.\nIssue tender documents, manage service and maintenance agreements, and monitor contractor cost-effectiveness and performance.\nMaintain productive relationships with vendors, contractors, trade professionals, government bodies and other external contacts, and promote a positive image of the Company.\n6. Leasing, Tenant Relations and Public Relations\nManage tenant correspondence, operational queries, complaints and ongoing tenant relationships.\nRecommend letting mandates, rental levels and installation costs; negotiate and control new leases; renew existing leases within mandate; and maintain accurate lease records.\nEnsure vacant premises are presentable and marketed, and oversee new-tenant design, professional coordination, contractor work and handover.\nCoordinate Centre promotions, merchant associations, marketing funds and advertising materials, and support initiatives that attract customers to the Centre.\nMaintain sound public relations and encourage tenants to improve their services.\n7. People Management\nProvide leadership through objective setting, delegation, communication and regular team meetings.\nAssign and coordinate personnel, direct daily operations and maintain appropriate staffing levels.\nIdentify and implement training programmes, conduct performance appraisals, provide measurable feedback and take corrective action where required.\nInterview, appoint and allocate personnel as necessary.\n8. Systems, Compliance and Other Duties\nEnsure Centre operations comply with approved policies, procedures, regulations, codes, procurement requirements and prescribed ISO procedures.\nEnsure all required Broll online data is accurately loaded and maintained daily.\nKeep Senior Management informed of significant activities, risks and problems.\nComplete special projects and other related duties as assigned.\nPERFORMANCE MEASUREMENTS\n1. Good communication and coordination exists with departments. Assistance is provided as needed.\n2. Procurement policy is fully complied with.\n3. Senior Management is appropriately informed of area activities and of any significant problems.\n4. Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.\n5. Company facilities are well maintained and secure and meet the needs of the Company.\n6. Centre or Property operations are efficiently and cost effectively administered.\n7. Current and future Centre or Property needs are well planned and budgets are established and maintained.\n8. Effective business relations exist with vendors, contractors, and trade professionals.\n9. Ensuring that all Broll online Data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.\nEDUCATION/CERTIFICATION:\nMatric.\nAdditional related maintenance and Centre management training preferred.\nREQUIRED KNOWLEDGE:\nExcellent understanding of Centre or Property management procedures.\nKnowledge of budgeting, service contracts, and leasing agreements.\nEXPERIENCE REQUIRED:\nThree of more years of related experience, with at least two or more years of center management and operational management\nSKILLS/ABILITIES:\nExcellent leadership abilities.\nAble to organize, coordinate, and direct team activities. Strong problem solving skills.\nGood communications skills.\nAble to use all related maintenance equipment and computer applications.","description_format":"text","description_chars":8281,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Shopping Malls & Centers","Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-27T17:48:01Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":2,"expected_fill_days":7,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/broll-centre-operations-manager-the-square-shopping-centre","json_url":"https://alion.io/job/broll-centre-operations-manager-the-square-shopping-centre.json","meta":{"generated_at":"2026-10-30T19:29:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880300},"rest":"https://alion.io/mcp/rest/get_company?id=1880300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroll-centre-operations-manager-the-square-shopping-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroll-centre-operations-manager-the-square-shopping-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroll-centre-operations-manager-the-square-shopping-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broll-centre-operations-manager-the-square-shopping-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroll-centre-operations-manager-the-square-shopping-centre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3348033}},{"tool":"search_jobs","arguments":{"company":"broll.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3348033},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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