{"id":2520496,"url":"https://alion.io/job/broll-operations-manager","title":"Operations Manager","company":{"id":1880300,"name":"Broll","domain":"broll.com","url":"https://alion.io/company/broll","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:31:48Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"POSITION PURPOSE\nResponsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.\nESSENTIAL FUNCTIONS AND BASIC DUTIES\nAssumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.\nExecutes established operational goals and ensures that corporate wide plans are complemented and supported.\nAssists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.\n\nAssumes responsibility for the effective operations management of the Centre and facilities.Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.\nLiaises with tenants with regards to operational problems.\nResponds to emergency call outs.\nDay to day running and control of:Tenant complaints\nSecurity\nAir Conditioning\nCleaning, Electrical, Plumbing etc.\n\nAuthorises of invoices for payments.\nIssues tender documents.\nCalculates operational costs for charge out to the tenants to ensure recoveries where appropriate\nManages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.\nConducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.\nCoordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.\nEnsures that Centre operations are in compliance with established procedures, policies, regulations and codes.\n\nAssumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.Identifies security threats and develop action plans for the prevention of incidents\nEstablishes and maintains security systems for the Centre and tenants\nMonitors shops and businesses and react on emergency calls\nEstablishes and maintain security information network\nLiaises with SAPS and local authorities\nPlans the manning of the center and manage guards on duty\nDetermines the needs for security systems and equipment\nCommunicates with tenants regarding security systems\nDevelops and implements security devices\nCreates security awareness amongst staff, tenants and shoppers\nCompiles budgets and control expenditure\nEstablishes emergency plans\n\nAssumes responsibility for ensuring the efficient and cost effective administration of Centre operations.Develops and implements safety directives\nCompletes financial forecasting duties, and generates and updates schedules for building expenditures.\nCreates safety awareness and trains staff in Health and Safety.\nEnsures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.\nEnsures that facilities operations are cost effective, efficient, and within established budget constraints.\nOversees the procurement of furnishings and equipment in accordance with budget planning.\nResearches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.\nEnsures that all maintenance agreements and leases are current.\nEnsures that billing discrepancies are promptly tracked and resolved.\n\nAssumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.\nActs as a liaison between the Company and external contacts.\nEnsures effective coordination of external services with Company operations.\nObtains and conveys information as appropriate.\nPromotes goodwill and a positive image of the Company.\n\nEffectively supervises Centre personnel, ensuring optimal performance.Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. \nAssigns and coordinates personnel. Directs daily operations.\nIdentifies, develops, and implements training programs as appropriate.\nConducts performance appraisals\nProvides measurable feedback to assigned personnel and suggestions for improved performance\nFormulates and implements employee corrective actions as needed\nEnsures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary\n\nAssumes responsibility for related duties as required or assignedEnsures that work area is clean, secure, and well maintained\nCompletes special projects as assigned\nReports on Operational expenses, foot traffic, security incidents etc.\n\nPERFORMANCE MEASUREMENTS\nGood communication and coordination exists with departments - Assistance is provided as needed\nProcurement policy is fully complied with\nSenior Management is appropriately informed of area activities and of any significant problems\nOperations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided\nCompany facilities are well maintained and secure and meet the needs of the Company\nCentre or Property operations are efficiently and cost effectively administered\nCurrent and future Centre or Property needs are well planned and budgets are established and maintained\nEffective business relations exist with vendors, contractors, and trade professionals\nQUALIFICATIONS\nEducation/Certification: Matric\nAdditional related maintenance and Centre management training preferred\nREQUIRED KNOWLEDGE\nExcellent understanding of Centre or Property management procedures\nKnowledge of budgeting, service contracts, and leasing agreements\nEXPERIENCE REQUIRED\nFive or more years of related experience, with at least two or more years of supervisory experience\nSKILLS/ABILITIES\nExcellent leadership abilities\nAble to organise, coordinate, and direct team activities\nStrong problem solving skills\nGood communications skills\nAble to use all related maintenance equipment and computer applications","description_format":"text","description_chars":7015,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-14T10:50:47Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.35,"age_days":29,"expected_fill_days":7,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T04:25:25Z"},"pay":null,"html_url":"https://alion.io/job/broll-operations-manager","json_url":"https://alion.io/job/broll-operations-manager.json","meta":{"generated_at":"2026-10-15T04:25:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880300},"rest":"https://alion.io/mcp/rest/get_company?id=1880300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbroll-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbroll-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbroll-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/broll-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbroll-operations-manager"}]}